Michael Colon
Randolph,Massachusetts
Summary
Currently a college student at the University of Massachusetts Boston pursuing a degree in Business Management and minoring in Computer Science. Regarding my job experience, I have a proven track record in enhancing customer satisfaction and exceeding performance targets at all the stores I've worked for through exceptional service and problem resolution skills. Skilled in complaint handling and computer proficiency, adept at collaborating with teams to innovate customer service solutions. Achieved consistent customer praise for calm, professional demeanor under pressure, significantly contributing to business growth.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
09.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Conducted regular follow-ups to ensure complete resolution of customer concerns, maintaining high levels of satisfaction.
- Delivered exceptional levels of service, consistently exceeding performance targets.
- Handled escalated calls professionally, defusing tense situations while providing optimal resolutions for the clients involved.
- Managed multiple service requests simultaneously, prioritizing tasks to meet tight deadlines.
- Maintained detailed records of all customer interactions, ensuring accurate tracking and prompt follow-up as needed.
- Collaborated with colleagues to develop innovative solutions for complex customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Fulfillment Expert
Target
02.2022 - 09.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
Sales Associate
Journeys Shoe Store
08.2021 - 02.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Kohls Department Store
09.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Business Administration/Computer Science
University of Massachusetts - Boston
Boston, MA05.2026
High School Diploma -
South Shore Charter Public School
Norwell, MA06.2022
Skills
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Customer Relations
- Work Prioritization
- Product and service knowledge
Accomplishments
Honor Roll Student
$250 Scholarship Contest
Intermediate Directors Award
Affiliations
- H&A Architect Internship
Extra Curricular Activities
South Shore Charter Public School Varsity Basketball Point Guard (2019-2022)
South Shore Charter Public School Varsity Soccer
(2021-2022)
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
Timeline
Service Experience Representative
Nordstrom Rack
09.2023 - 04.2024
Fulfillment Expert
Target
02.2022 - 09.2022
Sales Associate
Journeys Shoe Store
08.2021 - 02.2022
Sales Associate
Kohls Department Store
09.2020 - 01.2021
Bachelor of Science - Business Administration/Computer Science
University of Massachusetts - Boston
High School Diploma -
South Shore Charter Public School
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