Dia Casino
Charlotte,NC
Summary
A dynamic professional with a proven track record at Nordstrom, adept in customer service excellence and problem-solving. Excelled in boosting customer satisfaction through effective communication and teamwork. Demonstrated adaptability and product knowledge, significantly enhancing service experience and sales outcomes. Skilled in multitasking and maintaining high performance under pressure.
Overview
10
10
years of professional experience
Work History
Service Experience Representative
Nordstrom
05.2021 - 08.2024
- Provided knowledgeable assistance on products or services available, promoting their benefits effectively.
- Coordinated with inter-departmental teams to resolve complex issues requiring specialized expertise.
- Consistently met or exceeded monthly performance metrics related to call handling, issue resolution, and customer satisfaction ratings.
- Boosted team morale with effective communication and a collaborative work environment.
Sales Associate
Quay Australia
02.2022 - 11.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Beauty Ambassador
Bare Escentuals Beauty
05.2018 - 05.2021
- Participated in continuous training and development programs to stay current on industry trends and advancements, ensuring accurate advice was provided to clients seeking guidance.
- Generated sales by effectively demonstrating product features and benefits during events and promotions.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Key Holder Supervisor
7 For All Mankind
02.2018 - 05.2021
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Streamlined opening and closing procedures as integral member of store staff.
- Rotated stock according to dates and protocols.
Education
Master Aesthetician
Nima Institute
Las Vegas, NV06.2024
High School Diploma -
York Comprehensive High School
York, SC2012
Skills
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Customer service excellence
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
- Issue and Complaint Resolution
- Product and service knowledge
- Product Sales
Timeline
Sales Associate
Quay Australia
02.2022 - 11.2023
Service Experience Representative
Nordstrom
05.2021 - 08.2024
Beauty Ambassador
Bare Escentuals Beauty
05.2018 - 05.2021
Key Holder Supervisor
7 For All Mankind
02.2018 - 05.2021
Master Aesthetician
Nima Institute
High School Diploma -
York Comprehensive High School
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