Felipe Macias
Troy
Summary
Dynamic and results-driven professional with strong leadership skills, honed at Biggby Coffee. Proven track record in enhancing customer satisfaction through effective problem-solving and employee training. Bilingual communicator adept at fostering teamwork and maintaining high standards of organization and cleanliness. Committed to creating a positive work environment and boosting sales through exceptional guest service.
Reliable Shift Leader with 2 years in Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Shift Leader
Biggby Coffee
10.2022 - Current
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Member
Chipotle Grill
01.2022 - 05.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
Key Holder
Abercrombie & Fitch
09.2021 - 01.2022
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Boosted sales by effectively communicating product features and benefits to customers.
Education
No Degree - Architectural Drafting
Macomb Community College
Warren, MI12-2025
High School Diploma -
Tecmilenio
Reynosa, TM05-2021
Skills
- Customer service
- Attention to detail
- Problem solving
- Employee training
- Organization
- Verbal and written communication
- Bilingual
- Guest service
- Staff motivation
- Strong leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Leader
Biggby Coffee
10.2022 - Current
Crew Member
Chipotle Grill
01.2022 - 05.2022
Key Holder
Abercrombie & Fitch
09.2021 - 01.2022
No Degree - Architectural Drafting
Macomb Community College
High School Diploma -
Tecmilenio
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