CEMONE WASHINGTON
Foothills Bank
Chino Valley,AZ
1
Certification
8
years of professional experience
Detail-oriented administrative and financial services professional with 8+ years of experience supporting customers, maintaining records, processing transactions, reviewing documentation, and coordinating time-sensitive office tasks. Experienced with financial systems, spreadsheets, account records, confidential information, scheduling, customer inquiries, and problem resolution. Known for accuracy, organization, professionalism, and the ability to manage multiple priorities in a fast-paced environment.
Work History
Loan Officer / Personal Banker
2 Years 8 Months- Managed multiple client relationships, account needs, documentation, follow-up, and time-sensitive tasks while maintaining accuracy and professionalism.
- Reviewed financial information and supporting documents for completeness and accuracy; identified missing or inconsistent information and coordinated follow-up.
- Maintained organized client records across banking, loan, and CRM systems while protecting confidential financial information.
- Served as a primary point of contact, answered questions, resolved issues, and communicated processes and next steps clearly.
- Worked with underwriting and internal departments to coordinate information and support accurate, timely processing.
- Maintained knowledge of banking procedures, regulatory requirements, and financial products while adapting to changing priorities.
Mortgage Loan Officer Assistant
5 Months- Collected, reviewed, organized, and maintained confidential documentation for accuracy and completeness.
- Updated client and loan records in mortgage systems and maintained organized electronic files.
- Tracked outstanding items and deadlines across multiple files and followed up with clients and lending partners.
- Coordinated communication among borrowers, loan officers, processors, and other parties to keep files moving.
- Answered client questions and explained requirements and next steps in a professional manner.
Mortgage Loan Originator
1 Year 3 Months- Managed multiple loan files, customer requests, documentation, and deadlines from application through closing.
- Reviewed financial and personal documentation for completeness and eligibility.
- Maintained accurate and compliant electronic records and loan files.
- Coordinated information among clients, processors, underwriters, Realtors, title companies, appraisers, and other third parties.
- Explained complex information clearly and professionally and provided consistent customer follow-up.
Account Representative / Accounting Support
3 Years 8 Months- Organized, updated, noted, and adjusted customer accounts to maintain accurate records and resolve discrepancies.
- Performed daily cash opening and closing procedures, balanced cash and checks, and investigated differences when identified.
- Processed customer payments by phone and in office and maintained accurate transaction and account records.
- Managed delinquent accounts, researched account histories, and established payment arrangements.
- Responded to customers by phone, email, text, and in person; handled questions and worked with third parties to resolve issues.
- Booked client appointments, maintained documentation, and performed process analysis with recommendations to management.
Teller
1 Year 1 Month- Provided professional member service while processing deposits, withdrawals, payments, and other financial transactions.
- Balanced cash drawers and maintained strict accuracy and confidentiality standards.
- Assisted customers with account questions, balances, payments, and online banking services.
- Followed established banking procedures and supported daily branch operations.
Education
High School Diploma
- Prerequisite Coursework
Skills
Administrative & Office Support
Customer Service & Public Contact
Records & File Management
Financial & Accounting Support
Data Entry & Record Updates
Invoices & Payment Processing
Scheduling & Appointment Coordination
Microsoft Office & Excel
CRM & Financial Systems
Research & Information Requests
Confidential Information
Problem Solving & Follow-Up
Reports & Documentation
Cash Reconciliation & Accuracy
Prioritizing Multiple Projects
Professional Written & Verbal Communication
Microsoft Office
Microsoft Excel
QuickBooks
CRM Systems
Banking & Financial Systems
Electronic Records
Data Entry
Document Management
Customer/Account Portals
Personal Information
Title: ADMINISTRATIVE & FINANCIAL SERVICES PROFESSIONAL
Certification
Mortgage Loan Originator — NMLS #2071636 | SAFE Mortgage Continuing Education — Current
ADDITIONAL INFORMATION
Mortgage Loan Originator — NMLS #2071636 | SAFE Mortgage Continuing Education — Current
Timeline
Loan Officer / Personal Banker
Foothills Bank
06.2022 - 02.2025Read More
Mortgage Loan Officer Assistant
Barrett Financial Group
02.2022 - 07.2022Read More
Mortgage Loan Originator
Grand Lending Group
11.2020 - 02.2022Read More
Account Representative / Accounting Support
Western American Loan
02.2017 - 10.2020Read More
Teller
Mountain America Credit Union
12.2016 - 01.2018Read More
Yavapai College
High School Diploma
Read More