Cenae Johnson
Las Vegas,J
Summary
Successful Customer Service Representative with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Representative
TTEC
03.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Customer Service Represenative
Sutherland Global
09.2019 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Representative
Cox Communications
01.2016 - 12.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
Sitel
04.2012 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - General Studies
College of Southern Nevada
Las Vegas, NV06.2019
Timeline
Customer Representative
TTEC
03.2020 - 05.2021
Customer Service Represenative
Sutherland Global
09.2019 - 09.2020
Sales Representative
Cox Communications
01.2016 - 12.2018
Customer Service Representative
Sitel
04.2012 - 08.2015
Associate of Science - General Studies
College of Southern Nevada
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