Joi' MCWILLIAMS

• Received customer inquiries through multiple channels, including phone, fax, mail, and email.
• Reviewed computer systems and reference materials to complete verification processes.
• Initiated investigations based on inquiry nature, including claims, member information, and benefits.
• Documented customer inquiries and actions taken according to quality guidelines for follow-up.
• Ensured delivery of exceptional customer service while adhering to quality and production standards.

• Coordinated daily film production schedules and logistics to enhance efficiency.
• Facilitated communication among crew members to ensure seamless workflow.
• Documented daily production activities and maintained accurate logs for future reference.
• Researched locations and secured necessary permits for film shoots.
• Provided administrative support during pre-production meetings and on-set operations.
• Supported production crew throughout filming process to maintain momentum.

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding departmental targets for response time and resolution
• Built strong relationships with customers through active listening, empathy, and personalized solutions
• Demonstrated expertise in company products and services to effectively address customer questions and concerns
• Collaborated with cross-functional teams including sales, marketing, and technical support to resolve complex customer issues
• Investigated billing discrepancies or payment issues thoroughly while maintaining professionalism at all times
• Resolved escalated complaints from dissatisfied customers by actively listening, empathizing with their concerns, offering appropriate solutions

• Inventory Control
• Managed inventory levels to ensure product availability and organization on sales floor.
• Strong visual merchandising skills and mannequin styling, Client styling and maintenance of client booking.
• Customer Communication and Resolution
• Handled returns and exchanges.
• Trained new staff on sales techniques and customer service best practices.
• Collaborated with marketing team to execute promotional events and in-store displays.
• Led team to enhance customer experience through effective product knowledge training.

Sales Associate, Sephora at Kohl's.

• May 2022 – Nov 2022

• Drive sales by providing an inspiring environment that motivates customers to add to their basket
• Build trust to solve the customer shopping needs
• Accurately delivered on operational processes, BOPUS, BOSS, MLS, SFS
• Acknowledge and assist customers through our company programs
• Complete transactions accurately and efficiently while engaging customers utilizing Kohls POS technologies

• Freelance choreographer for the mainstage spring production of, 'Everybody' by Branden Jacobs-Jenkins.
• Assessed dancer strengths and developed choreography to highlight talent
• Planned Choreography for group performances.
• Delivered individual and group instruction to students in between group classes.
• Fostered safe, inclusive environment for dancers to build skills and express creativity