Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Macario

Sylmar,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Representative

RSA Lighting
07.2017 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Sales Manager

ABC Wireless
09.2014 - 06.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Retail Sales Associate

The Home Depot
10.2010 - 08.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

High School Diploma -

John F. Kennedy High School
Granada Hills, CA
06.2004

Skills

  • Till Counting
  • Quality Assurance
  • Payment Processing
  • Productivity Standards
  • Data Management
  • Microsoft Office
  • Enforcing Rules and Regulations
  • Data Entry
  • Order Fulfillment
  • Sales Expertise
  • Microsoft Excel
  • Retail Sales Customer Service
  • Customer Relationship Management
  • Critical Thinking
  • Typing Proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Representative

RSA Lighting
07.2017 - 11.2020

Sales Manager

ABC Wireless
09.2014 - 06.2017

Retail Sales Associate

The Home Depot
10.2010 - 08.2014

High School Diploma -

John F. Kennedy High School

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Samuel Macario