MARIA WOOD
Customer Service Representative
Hyattsville,MD
Summary
To secure a challenging position with an organization that would utilize my and customers service skills. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Representative
Nordstrom Service
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Mail Clerk
USPS
12.2021 - 02.2022
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Used automated mail processing equipment to sort and collate mail.
Team Member
Panda Express
07.2017 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Distributed food during busy peak periods to drive customer satisfaction.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received orders from customers and input into order management system.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Applied Science in Information Technology - Cyber Security
University of Maryland - College Park
College Park, MD05.2026
High School Diploma -
Fairmont Heights High School
Hyattsville, MD05.2017
Skills
- Customer Consulting
- Call Center Operations
- Shipping Procedures Understanding
- Refund Processing
- Order Processing
- Stocking and Replenishing
- Customer Retention Strategies
- Order Fulfillment
- Membership Inquiries and Renewals
- Monetary Transactions
- Till Counting
- Retail Store Operations
Timeline
Mail Clerk
USPS
12.2021 - 02.2022
Customer Representative
Nordstrom Service
03.2019 - Current
Team Member
Panda Express
07.2017 - 11.2018
Bachelor of Applied Science in Information Technology - Cyber Security
University of Maryland - College Park
High School Diploma -
Fairmont Heights High School