Overview
Work History
Education
Timeline

Cenaida Martinez

Whiting,IN

Overview

15
15
years of professional experience

Work History

General Manager

McDonald's
11.2022 - 04.2024
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Shift Manager

Little Caesars Pizza
01.2021 - 10.2022
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Shift Manager

Burger King
02.2020 - 09.2020
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Manager

McDonald's Restaurant
02.2018 - 08.2019
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed senior-level personnel working in marketing and sales capacities.

Sales Associate

Ace Hardware
10.2014 - 06.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Machine Operator

BWAY
01.2009 - 10.2013

i was a machine operator i had to have a certain amout of production by the end of my shift i loaded and unloaded the machine as needed i packed all the product and loaded 60 boxes a pallet 5 rows of 12 boxes per row.

  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Checked quality of [Product or Service] by frequent chemical analysis.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Suggested specific ideas for process, productivity and safety improvements.

Education

GED -

Morton East, Cicero, IL
05-2011

I got my GED back in 2011

Timeline

General Manager - McDonald's
11.2022 - 04.2024
Shift Manager - Little Caesars Pizza
01.2021 - 10.2022
Shift Manager - Burger King
02.2020 - 09.2020
Manager - McDonald's Restaurant
02.2018 - 08.2019
Sales Associate - Ace Hardware
10.2014 - 06.2018
Machine Operator - BWAY
01.2009 - 10.2013
Morton East - GED,
Cenaida Martinez