Cendy Astre
Orlando
Summary
Dynamic digital commerce professional with extensive experience at Walmart, excelling in customer engagement and order fulfillment management. Proven ability to enhance online shopping experiences through strategic analysis and proactive communication. Skilled in inventory management and dedicated to achieving high customer satisfaction ratings while fostering loyalty through exceptional service.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
07.2025 - Current
- Provided support in training new staff on digital tools and customer service protocols.
- Analyzed customer feedback to identify areas for improvement in online shopping experience.
- Executed promotional strategies to engage customers and increase online sales initiatives.
- Maintained up-to-date knowledge of digital commerce trends to enhance customer engagement strategies.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Participated in team meetings and staff training sessions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Commissary Worker
Keefe Group
01.2025 - 04.2025
- Operated food preparation equipment to ensure adherence to safety standards.
- Assisted in inventory management, maintaining stock levels and organization of supplies.
- Implemented food safety protocols, ensuring compliance with health regulations.
- Collaborated with team members to streamline kitchen operations and improve workflow efficiency.
- Maintained confidentiality and security of records.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
Online Personal Shopper
Walmart
08.2022 - 10.2024
- Facilitated personalized shopping experiences through effective communication with clients.
- Researched and curated product selections based on client preferences and trends.
- Managed online orders and ensured timely fulfillment of customer requests.
- Utilized e-commerce platforms to track inventory and process transactions efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Nutrition Service Worker
Baylor Scott & White Medical Center
01.2024 - 08.2024
- Prepared and served nutritious meals according to dietary guidelines and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas to ensure a safe environment.
- Assisted in inventory management, tracking food supplies, and minimizing waste.
- Collaborated with team members to improve service efficiency during peak hours.
- Ensured proper food handling techniques to uphold health regulations and quality standards.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
Digital Shopper
Sam’s Club
07.2020 - 07.2022
- Assisted customers in navigating digital shopping platforms and resolving inquiries.
- Conducted product research to enhance online selection and availability for shoppers.
- Collaborated with team members to streamline order fulfillment processes, improving efficiency.
- Monitored inventory levels and reported discrepancies to ensure accurate stock management.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Penn Foster
Skills
Digital commerce strategies
Languages
Creole
Native or Bilingual
Timeline
Digital Shopper
Walmart
07.2025 - Current
Commissary Worker
Keefe Group
01.2025 - 04.2025
Nutrition Service Worker
Baylor Scott & White Medical Center
01.2024 - 08.2024
Online Personal Shopper
Walmart
08.2022 - 10.2024
Digital Shopper
Sam’s Club
07.2020 - 07.2022
High School Diploma -
Penn Foster