CENDY CASTRO
Las Vegas,NV
Summary
A natural leader with a talent for mentoring and developing high-performing teams. I excel at creating a supportive environment where team members feel empowered to take ownership of their work and contribute their best. My approach involves setting clear expectations, providing constructive feedback, and celebrating successes to foster a culture of continuous improvement and collective achievement.
Overview
18
18
years of professional experience
Work History
Sr. Account Manager
Verizon Business
03.2022 - 07.2025
- Responsible for end-to-end account management for a portfolio of business accounts.
- Responsible for acquiring, retaining, developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services.
- Managing Various projects with tight deadlines.
- Excelled at Time management, task oriented and problem solving
Sr. Manager
Verizon
06.2016 - 03.2022
- Strong leadership skills and Organization skills.
- Knowledgeable and experienced in employee performance management and conflict resolution.
- Build relationships, coach, and mentor sales staff as well as peers and support staff.
- Lead team to exceed individual and team sales objectives.
- Trained and developed assistant managers and solutions specialists.
Solution Manager
Verizon
07.2014 - 05.2016
- Execute initiatives and KPI through consistent store flow and sales process.
- Driving results and priorities by creating a positive team culture.
- Sales development through assistive selling and role-playing sales situation.
Solution Specialist
Verizon
04.2007 - 07.2014
- Meet and exceed quota/revenue target.
- Maintain and grow existing customer base and manage churn.
- Responsible for thorough knowledge of all store functions, remain current on all wireless products, services, industry and competitive trends.
Education
Bachelors of Science - Organizational & Business Management
University of La Verne
01.2012
Skills
- Strategic Planning and Execution
- Analytical and Technical Proficiency
- Enablement and Training
- Process Optimization
- Communication
- Collaboration
- Customer-Centric Focus
Languages
Spanish
Native or Bilingual
Timeline
Sr. Account Manager
Verizon Business
03.2022 - 07.2025
Sr. Manager
Verizon
06.2016 - 03.2022
Solution Manager
Verizon
07.2014 - 05.2016
Solution Specialist
Verizon
04.2007 - 07.2014
Bachelors of Science - Organizational & Business Management
University of La Verne
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