Ceola Lanier
Tampa,FL
Summary
Dynamic professional with extensive experience in staff management and training at Wayne’s Halfway House. Proven ability to enhance team performance and ensure compliance with safety standards. Skilled in customer service and attention to detail, fostering a supportive environment that promotes employee motivation and resident well-being.
Overview
6
6
years of professional experience
Work History
Supervisor
Wayne’s Halfway House
Tampa, FL
01.2025 - Current
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Trained new staff on operational procedures and effective communication techniques.
- Developed schedules to optimize workflow and maintain adequate staffing levels.
- Conducted performance evaluations to identify areas for improvement and professional development.
Caretaker
ACTS
Tampa, FL
06.2024 - 12.2024
- Assisted residents with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of living spaces to promote a healthy environment.
- Collaborated with healthcare professionals to support residents' physical and emotional needs.
- Documented resident care and progress accurately for effective communication within the team.
Youth Care Worker
TrueCore
Tampa, FL
07.2023 - 06.2024
- Provided emotional support to youth in crisis, fostering trust and open communication.
- Facilitated group activities to promote teamwork and social skills among residents.
- Monitored behavioral patterns, documenting incidents to inform care strategies.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Implemented safety protocols, ensuring a secure environment for all youth participants.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
Medical Receptionist
Tampa Family Health
Tampa, FL
01.2020 - 05.2023
- Managed patient check-in and registration processes, ensuring accuracy in data entry and documentation.
- Scheduled appointments efficiently, optimizing provider calendars to enhance patient flow.
- Handled incoming calls and inquiries, providing information about services and addressing patient concerns.
- Coordinated insurance verification and authorizations, facilitating seamless billing processes for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Blake High School
Tampa, FL06.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Languages
ASL
Full Professional
Timeline
Supervisor
Wayne’s Halfway House
01.2025 - Current
Caretaker
ACTS
06.2024 - 12.2024
Youth Care Worker
TrueCore
07.2023 - 06.2024
Medical Receptionist
Tampa Family Health
01.2020 - 05.2023
Blake High School