Summary
Overview
Work History
Education
Skills
Timeline
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Ceonsaye Peterson

Memphis,TN

Summary

Proven Manager at Burger King and Intern at Saint Francis Hospital-Memphis, adept in Performance Management and Customer Relationship Management. Excelled in enhancing team performance and customer satisfaction through effective conflict resolution and mentoring. Demonstrated ability to streamline processes and improve service delivery, achieving significant improvements in team agility and customer loyalty.

Overview

2
2
years of professional experience

Work History

Manager

Burger King
11.2022 - 11.2024
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Intern

Saint Francis Hospital-Memphis
10.2022 - 10.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Reduced risks by maintaining clean and organised work environment.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Education

Tennessee Connections Academy
White House, TN
05.2024

Skills

  • Performance Management
  • Customer Relationship Management
  • Payment management
  • Account Management
  • Issue Escalation

Timeline

Manager

Burger King
11.2022 - 11.2024

Intern

Saint Francis Hospital-Memphis
10.2022 - 10.2023

Tennessee Connections Academy

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Ceonsaye Peterson