CEQARRI JORDAN LJARRIO BURTON
Phoenix,AZ
Summary
Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments; providing the best service possible to both airline duties and our passengers.
Overview
8
8
years of professional experience
Work History
Document Specialist
RR Donnelley
Phoenix, AZ
12.2025 - Current
- Managed high-volume document production, ensuring accuracy, completeness, and timely delivery.
- Indexed, scanned, and routed confidential records using document management systems.
- Reviewed source materials for formatting, metadata, and quality control compliance.
- Coordinated file conversions, merges, and version control across multiple document types.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another.
Passenger Service Agent
Alliance Ground International
Phoenix
12.2023 - Current
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Resolved customer concerns and complaints regarding ticketing and baggage handling to enhance passenger satisfaction
- Make announcements at the gate or over the general PA system regarding flight activity
- Delivered timely announcements at the gate and over the PA system to keep passengers informed of flight activity
- Strong communication skills to interact professionally with passengers, team members, and station leadership
- Adept at ticketing and reservation booking procedures.
- Proficient in use of common industry computer programs and related software
- Flexibility in work hours and routinely willing to work overtime when necessary
- Monitored flight arrivals and departures at the airport to ensure accurate scheduling. and departures and filing related information
Customer Service Specialist
Best Buy
Scottsdale
04.2019 - 03.2023
- Started working in store before moving to work from home as a Direct Sales Representative we received inbound sales calls where we listened to and answered customer questions such as:
- Maintained organized client records
- Coordinated and scheduled client appointments
- Provided policy and service information
- Responded to general inquiries from customers
- Addressed customer inquiries in person, online, and on the phone to ensure timely and effective resolution
- Performed cashier duties at the point of sale
- Processed online orders and credit card transactions
Education
High School Diploma -
South Ridge High School
PhoenixSkills
- Computer Proficient - 10 years
- Microsoft Office - 9 years
- Document Management
- Recordkeeping
- Document Quality Control
- Document management
- Time management
- Multitasking efficiency
- Teamwork orientation
- Highly adaptable
- Technical Writing
Timeline
Document Specialist
RR Donnelley
12.2025 - Current
Passenger Service Agent
Alliance Ground International
12.2023 - Current
Customer Service Specialist
Best Buy
04.2019 - 03.2023
High School Diploma -
South Ridge High School