TIFFANY ADAMS
Payroll And Tax Resolution Specialist
Beaumont,Texas
Summary
Well-qualified Payroll and Customer Service Sales Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments. Motivated Customer Service Representative with over 18 years of professional experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Payroll Specialist/Tax resolution
Gusto Inc
Denver, CO
09.2021 - Current
- Interacted with small business owners to resolve inquiries via email, chat, and live phone shifts
- Remained up-to-date with new products/features and was able to consistently communicate these updates to customers in a way that ensured an exceptional customer experience
- Performed duties in a fast-paced environment with the ability to quickly resolve customer issues.
- Selected for the Tax Resolution Flexor position, and consistently exceed goals and metrics during the rotation
- Worked closely with state and federal agencies to ensure customer resolution regarding specific tax notices.
Customer Service Support Representative
MI60, AT&T Mobility
Lafayette, LA
11.2002 - 08.2021
- Improved operational efficiencies while managing customers’ requests, transactions, new purchase orders, and pricing needs.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Customer Service Representative
AT&T Mobility
Lafayette, LA
11.2002 - 08.2021
- Responded to customer requests for products, services, and company information.
- Suggested a new procedure to persuade canceling customers to stay with the company, resulting in a 102% decrease in cancellations.
- Consulted with outside parties to resolve discrepancies and create effective solutions " Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $200.00 to $1,500 in 6 months.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Nursing
Louisiana State University Eunice
05.1999 - 05.2000
Skills
Computer Proficient - 10 yearsundefined
Timeline
Payroll Specialist/Tax resolution
Gusto Inc
09.2021 - Current
Customer Service Support Representative
MI60, AT&T Mobility
11.2002 - 08.2021
Customer Service Representative
AT&T Mobility
11.2002 - 08.2021
Associate of Science - Nursing
Louisiana State University Eunice
05.1999 - 05.2000
Similar Profiles
Sarimar SantiagoSarimar Santiago
Tax Specialist at Gusto IncTax Specialist at Gusto Inc
Blaise VecchioBlaise Vecchio
Food Server & Prep Assistant at Gusto Cheese & CharcuterieFood Server & Prep Assistant at Gusto Cheese & Charcuterie
Asiah CarterAsiah Carter
Patient Services Representative at GustoPatient Services Representative at Gusto
Kalene WoodsKalene Woods
Owner at Kalene's (custom Cakes and Cookies)Owner at Kalene's (custom Cakes and Cookies)
ROCHELLE ARMSTRONGROCHELLE ARMSTRONG
Property Management Specialist at AmboProperty Management Specialist at Ambo