CERAH NIELSEN
Tehachapi,CA
Summary
Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly team member.
Overview
16
16
years of professional experience
Work History
Residential House Cleaner
Self
Lancaster, CA
08.2016 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens
- Developed strong relationships with clients, earning trust through reliability and attention to detail
Retail Sales Associate
Dicks Sporting Goods Inc
Palmdale, CA
12.2015 - 08.2016
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Answered customer telephone calls promptly and in an appropriate manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contacted other store locations to determine merchandise availability
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
Deli Worker
Best Of Europe
Quartz Hill, CA
10.2014 - 02.2015
- Listened to customer needs and suggested additional menu items as appropriate
- Received payment via cash, check, card or mobile payment and processed accurately
- Responded to telephone inquiries regarding available products and services
- Kept work areas clean, neat and sanitized according to requirements
- Took special orders for event catering and party trays
Bartender Server
Route 58 Restaurant And Bar
Tehachapi, CA
06.2014 - 10.2014
- Ensured superior service and efficiency at all times
- Maintained a clean and organized bar area, including bar tables and chairs
- Maintained accuracy and efficiency when processing sales transactions
- Built a solid rapport with many frequent patrons to cultivate guest loyalty
- Reviewed identification in adherence with state and federal laws for serving alcohol
- Served alcoholic and non-alcoholic beverages in a bar environment
- Completed store opening and closing procedures, including setting up registers and checking products
Shift Supervisor
Jersey Mike's Subs
Palmdale, CA
06.2009 - 01.2014
- Responded to and resolved customer questions and concerns
- Worked with team members to improve performance and implement training updates
- Processed credit cards, checks, gift cards and coupons
- Verified cash drawer against the day's receipts
Education
Certified Nursing Assistant Certificate - Nursing
Career Care Institute
Lancaster, CA06.2014
High School Diploma -
Desert Christian High School
Lancaster, CA01.2011
Skills
- Credit card transactions
- Computer literate
- 65 wpm in Typing
Volunteer
- Maintained and cleaned operational facilities specific to program needs.
- Represented organization positively and professionally while providing community with much needed services.
- Completed daily domestic tasks in assisted living facility.
- Provided companionship to elderly in community homes.
- Supported efficient operations preparing and serving meals.
Timeline
Residential House Cleaner
Self
08.2016 - Current
Retail Sales Associate
Dicks Sporting Goods Inc
12.2015 - 08.2016
Deli Worker
Best Of Europe
10.2014 - 02.2015
Bartender Server
Route 58 Restaurant And Bar
06.2014 - 10.2014
Shift Supervisor
Jersey Mike's Subs
06.2009 - 01.2014
High School Diploma -
Desert Christian High School
Certified Nursing Assistant Certificate - Nursing
Career Care Institute