Cereessa Fidler
Tucson,USA
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Mercury Insurance
09.2024 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Claims adjuster
Geico
07.2019 - 10.2023
- Investigate insurance coverage and liability
- Recorded interviews/investigation interviews
- Knowledge/reference Insurance contracts and policies
- Knowledge of Laws state specific laws
- Data Collection and Analysis Skills.
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
- Used strong customer service skills to negotiate with policyholders to settle claims.
Server, Trainer, To-Go Specialist
Olive Garden
08.2018 - 07.2021
- Greeting incoming and outgoing customers
- Cash handling/cashier
- Procedure enforcer for restaurant regulations provided by management
- Train onboarding employees.
- Served as positive role model and mentor for restaurant waitstaff.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Guided guests through menu items to promote ultimate dining experience.
- Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
Lash Extention Artist
Lashes Del Sol
02.2017 - 03.2018
- Certified cosmetologist, state regulated cosmetologist licensed
- Apply Lash extensions
- Maintain Board certified sanitation regulations
- Cashier/Cash handling
- Manage appointment Books
- Provider of ongoing education/Proper Sanitation techniques
- Provider of product knowledge
- Provider of lash extension training and mentorship.
Owner/operator
Ez Mailing & Shipping
04.2012 - 01.2017
- Maintain state weight certificates
- Provide mailing/shipping services
- Accounting, Payroll
- Maintain business accounts with global shipping providers
- Marketing/advertisement.
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Provided friendly and engaging customer service to internal and external customers.
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
Timeline
Customer Service Specialist
Mercury Insurance
09.2024 - Current
Claims adjuster
Geico
07.2019 - 10.2023
Server, Trainer, To-Go Specialist
Olive Garden
08.2018 - 07.2021
Lash Extention Artist
Lashes Del Sol
02.2017 - 03.2018
Owner/operator
Ez Mailing & Shipping
04.2012 - 01.2017
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