Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cerena Tafoya

Phoenix,AZ

Summary

Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to deliver proper care. CPR and First Aid certified with Child Abuse Clearance.

Overview

3
3
years of professional experience

Work History

Caregiver, Special Needs

Kingsley Health Care And Social Services
Peoria, AZ
10.2019 - 08.2020
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Cashier Team Lead

Clothes Mentor
06.2019 - 10.2019
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.

Call Center Representative

Ciox Health
Phoneix, AZ
09.2017 - 05.2018
  • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Education

Certificate - Medical Assisting

Carrington College - Phoenix
Phoenix, AZ

Skills

  • Progress documentation
  • Meal Planning and Preparation
  • Community integration
  • First Aid and Safety

Timeline

Caregiver, Special Needs

Kingsley Health Care And Social Services
10.2019 - 08.2020

Cashier Team Lead

Clothes Mentor
06.2019 - 10.2019

Call Center Representative

Ciox Health
09.2017 - 05.2018

Certificate - Medical Assisting

Carrington College - Phoenix

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Cerena Tafoya