Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cerenity Mercado

Barista
Charlotte,NC

Summary

Operations professional supporting the shift leadership, service flow, and team coordination required for Shift Supervisor work. Keeps staff moving through priority tasks, maintains clean work areas, and steps in to solve customer issues during busy service periods. Builds consistency by reinforcing procedures and helping the team stay aligned throughout the shift.

Overview

10
10
years of professional experience

Work History

Manager On Duty

Caribou Coffee
Huntersville, US
08.2024 - Current
  • Handled interactions while maintaining steady service and clear communication.
  • Coordinate daily staff activity and workflows to keep store operations running smoothly.
  • Lead team members through daily tasks, reinforcing cleanliness standards and proper procedures for consistent execution.
  • Address customer complaints directly, delivering practical solutions that support customer satisfaction.

Team Member

Chick-fil-A
Hanover, Massachusetts
06.2020 - 11.2021
  • Guided customers through menu, to improve the dining experience and support faster ordering.
  • Collaborated with team members to keep service moving smoothly during busy shifts.
  • Prepared food items according to company standards
  • Maintained clean and organized dining and kitchen areas throughout each shift.
  • Built consistency by new tasks quickly and contributing to team

Barista Cashier

Dunkin'
Norwell, US
02.2017 - 04.2019
  • Prepare and serve customized coffee beverages to customers to while making consistent drinks
  • Operate the cash register accurately and process transactions efficiently during busy service periods.
  • Maintain a clean, organized work area
  • Monitor inventory levels and restock supplies
  • Support team work with coworkers during rushes and maintaining dependable front-counter coverage.

Education

High School Diploma - undefined

Hanover High School
Hanover, MA
01-2021

Skills

  • Customer service
  • Problem resolution
  • Communication skills
  • Customer satisfaction
  • Teamwork
  • Business operations
  • Staff supervision
  • Staff training and development
  • Employee coaching
  • Operational efficiency

Timeline

Manager On Duty

Caribou Coffee
08.2024 - Current

Team Member

Chick-fil-A
06.2020 - 11.2021

Barista Cashier

Dunkin'
02.2017 - 04.2019

High School Diploma - undefined

Hanover High School
Cerenity MercadoBarista