Ceri Gruber

Managed passenger flow and addressed inquiries as gate agent, enhancing overall travel experience.

Assisted passengers during boarding and deplaning, ensuring smooth transitions at gate areas.

Coordinated baggage check-in for passengers, optimizing processing times.

Prepared and served beverages as a barista, ensuring high-quality standards.

• Trained new baristas on beverage preparation and customer service techniques.
• Operated cash register and processed customer transactions, ensuring accurate and timely service.
• Managed inventory, maintaining stock levels to support service demands and reduce waste.

• Oversaw fitting rooms to elevate customer experience and improve operational flow.
• Restocked clothing items to ensure inventory availability and meet customer demand.
• Tagged clothing to ensure accurate pricing and facilitate smooth sales transactions.

• Processed customer transactions with precision to ensure smooth checkout experience.
• Supervised fitting room operations to facilitate positive customer interactions.
• Engaged customers through product demonstrations and brand storytelling.
• Assisted in visual merchandising to enhance store displays and product visibility.
• Collaborated with team members to maintain a positive shopping environment.

• Processed transactions accurately to enhance customer experience in fast-paced environment.
• Prepared and served beverages as barista, ensuring customer satisfaction.
• Executed dining room busser duties to ensure cleanliness and support efficient service delivery.
• Supported dining operations by resetting tables and assisting servers to facilitate smooth service.

• Managed customer relations, enhancing satisfaction and fostering loyalty.
• Collaborated with DHL, optimizing logistics and improving delivery services.
• Coordinated inter-team communications, streamlining operations across departments.
• Facilitated check-in processes in Terminal 5 for enhanced efficiency.