Cerina Brock Ellis
Houston,TX
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
Receptionist (Legal Assignments)
Quest Personnel Resources
Houston, TX
07.2025 - Current
- Maintain strict confidentiality of sensitive information
- Coordinated scheduling for appointments, optimizing office efficiency and resource allocation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multi-line phone system, ensuring timely responses to client inquiries.
Front Desk Concierge
Chelsea Museum District
Houston, TX
02.2024 - 10.2025
- Managed guest check-in and check-out procedures, ensuring seamless arrival experiences.
- Coordinated reservations and accommodations, optimizing room assignments for guest satisfaction.
- Trained new front desk staff on operational procedures and customer service excellence.
- Resolved guest inquiries and complaints promptly, enhancing overall service quality.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
Commercial Loan Specialist
Zions Bancorporation
Houston, TX
03.2019 - 12.2023
- Processed and verified financial and loan documentation
- Entered and reviewed data with a high degree of accuracy
- Provided guidance to clients on loan products and terms, enhancing customer satisfaction.
- Reviewed, Verified & Processed new commercial loan wires & payments via checks, general ledgers, and wire transfers
- Follow up with borrowers regarding any past due payments on commercial accounts, and incomplete documentations
Education
BBA - Accounting
Texas Southern University
Houston, TX08-2019
Skills
- Customer Service
- Data Entry & Accuracy
- Administrative Support
- Records Management
- Confidentiality
- Microsoft Office (Word, Excel, Outlook)
- Typing & Documentation
- Phone etiquette
- Positive and professional
- Team collaboration
- Multitasking
- Professional Communication
- Problem Solving
- Time management
- Organization skills
- Schedule management
Languages
English
Native or Bilingual
Timeline
Receptionist (Legal Assignments)
Quest Personnel Resources
07.2025 - Current
Front Desk Concierge
Chelsea Museum District
02.2024 - 10.2025
Commercial Loan Specialist
Zions Bancorporation
03.2019 - 12.2023
BBA - Accounting
Texas Southern University