Cerinity Brown
Dallas,TX
Summary
Dynamic manager with a proven track record at Whataburger, excelling in team leadership and customer service. Spearheaded initiatives that significantly boosted guest satisfaction and streamlined operations. Adept at staff training and complex problem-solving, ensuring compliance and operational excellence in fast-paced environments.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Whatabuger
Cedar Hill, TX
05.2023 - Current
- Led team to achieve operational excellence through effective training and development programs.
- Streamlined inventory management processes, ensuring accurate stock levels and reducing waste.
- Implemented customer service initiatives that improved guest satisfaction scores significantly.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all shifts.
Patient Transporter
Baylor Univ. Medical Center
Dallas, TX
07.2025 - 11.2025
- Transported patients safely between departments, ensuring comfort and care throughout the process.
- Coordinated with nursing staff to prioritize patient transport requests efficiently.
- Monitored and maintained equipment used for patient transport, ensuring optimal functionality.
- Assisted in training new staff on best practices for patient handling and safety protocols.
- Collaborated with multidisciplinary teams to facilitate smooth patient transitions within the medical center.
Office Assistant
Cold & Hot Services
Dallas, TX
02.2025 - 06.2025
- Coordinated daily office operations, ensuring seamless workflow and communication among team members.
- Managed scheduling and appointments, optimizing time for executives and improving overall efficiency.
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Package Handler
UPS
Dallas, TX
10.2024 - 01.2025
- Operated material handling equipment to efficiently sort and load packages for delivery.
- Ensured compliance with safety protocols during high-volume package handling operations.
- Collaborated with team members to optimize workflow and improve package processing times.
- Trained new employees on operational procedures and safety standards within the facility.
Crew Member
Subway
Cedar Hill, TX
07.2021 - 05.2023
- Prepared and assembled sandwiches according to customer preferences and specifications.
- Maintained cleanliness and organization of food preparation areas, adhering to health standards.
- Operated point-of-sale system, processing orders accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
DeSot High School
DeSoto, TX05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
Timeline
Patient Transporter
Baylor Univ. Medical Center
07.2025 - 11.2025
Office Assistant
Cold & Hot Services
02.2025 - 06.2025
Package Handler
UPS
10.2024 - 01.2025
Manager
Whatabuger
05.2023 - Current
Crew Member
Subway
07.2021 - 05.2023
High School Diploma -
DeSot High School