Cerise Knight

• Oversee daily operations for a portfolio of 120+ vacation rental properties in the Smoky Mountains market, ensuring compliance with company standards for quality, safety, and guest readiness.
• Lead and manage cross-functional field teams of 20+ employees, including supervisors, maintenance staff, and contractors; oversee scheduling, performance management, and operational execution.
• Serve as the primary liaison for property owners, managing all communications, performance updates, operational decisions, and issue resolution across a large multi-property portfolio.
• Direct vendor sourcing, onboarding, and contract oversight across maintenance, cleaning, landscaping, and specialty services to ensure quality, cost control, and service reliability.
• Manage operational budgets and procurement, including property supplies, maintenance materials, and team resources across a large distributed portfolio.
• Lead guest and owner issue resolution, handling escalated situations and high-conflict service recovery to protect brand reputation and maintain owner satisfaction.
• Coordinate maintenance planning, property readiness, and operational logistics across a high-volume short-term rental portfolio to maintain consistent service standards.

Promoted through multiple leadership roles while supporting operations for a 400+ property vacation rental portfolio in the Smoky Mountains market.

• Assistant General Manager (2020–2023): Oversaw day-to-day operations, departmental performance, and service standards across guest services, housekeeping, and field teams; served as escalation point for complex guest and employee issues.
• Human Resources Manager (2016–2020): Led recruiting, hiring, onboarding, training, scheduling, and performance management for 120+ employees, ensuring staffing levels and labor costs aligned with operational needs.
• Front Desk Manager (2014–2016): Managed front desk operations, staff supervision, scheduling, and guest service delivery in a high-volume vacation rental environment.

• Managed all day-to-day restaurant operations, ensuring compliance with corporate standards for quality, cleanliness, and customer service.
• Recruited, interviewed, trained, and supervised a team of 7 employees, overseeing scheduling, performance management, and staff development.
• Managed inventory, supply ordering, and cost controls to maintain appropriate stock levels and minimize waste.
• Monitored and maintained operational budgets and labor targets in alignment with corporate performance goals.