Cerise Nelson
Orlando
Summary
Dynamic Front Desk Supervisor focused on optimizing occupancy and delivering exceptional customer service. Expertise in streamlining check-in/check-out processes, managing reservations, and resolving client concerns, ensuring memorable stays and operational excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Hilton
Vancouver
10.2022 - 06.2026
- Executed all check-in and check-out procedures efficiently.
- Managed online and phone reservations to optimize occupancy.
- Registered guests, collecting essential information for seamless stays.
- Welcomed guests upon arrival, assigning rooms promptly.
- Provided detailed information regarding hotel amenities, rates, and available rooms.
- Responded to client complaints professionally and in a timely manner.
- Liaised with housekeeping to ensure rooms met cleanliness and furnishing standards.
- Confirmed group reservations, arranging personalized services for VIPs and event attendees.
Escrow Specialist
Freedom Mortgage
05.2021 - 10.2021
- Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Remote
Medical Assistant/ Medical Receptionist
Essentials Medispa & Salon
Viera
06.2018 - 06.2021
- Roomed patients, prepared paperwork, and checked medical histories to ensure smooth patient flow.
- Certifying patients for medical marijuana, pre-screenings, getting all the documents in order for the doctor.
- Collaborated with PA to prepare for injections and laser treatments, enhancing patient readiness.
- Managed multi-line telephone system to efficiently direct calls and improve communication.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed medical staffing schedules efficiently.
- Received and routed business correspondence to correct departments and staff members.
- Knowledge in injectables, anti-aging, and BHRT treatments.
- Location: Viera, FL
Receptionist
White Orchid Spa
01.2016 - 01.2017
- Managed reception area at spa, ensuring welcoming environment for guests.
- Greeted guests, answered phone calls, assisted with inquiries about spa services and products, booked appointments, checked guests into computer system, and processed payments for services.
Education
High School Diploma - high school diploma
Bayside High School
Palm Bay, FLSkills
- Front desk
- Healthcare communication
- HIPAA
- Administrative experience
- Office experience
- Email management
- Customer service
- Time management
- Data management
- SharePoint
- Microsoft Word
- Microsoft Powerpoint
- Canva
- Accounting
- QuickBooks
- Team leadership
- Conflict resolution
- Organizational management
- Microsoft Powerpoint
Accomplishments
- employee of the quarter
Timeline
Front Desk Supervisor
Hilton
10.2022 - 06.2026
Escrow Specialist
Freedom Mortgage
05.2021 - 10.2021
Medical Assistant/ Medical Receptionist
Essentials Medispa & Salon
06.2018 - 06.2021
Receptionist
White Orchid Spa
01.2016 - 01.2017
High School Diploma - high school diploma
Bayside High School