Cerissa Harding
Windsor,CO
Summary
Experienced with managing schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Overview
24
24
years of professional experience
Work History
Building Secretary
Weld RE-4 School District
12.2021 - Current
- Attendance including absences, lunch counts and attendance letters
- Records requests for new students, cumulative files and sending records
- Reports and data entry for State Funding
- Substitute Teacher as needed
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance while maintaining positive relationships with parents, students and staff
Office Manager
Roxbury Surgical Associates
01.2010 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of patient records
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence
- Patient care - Scheduled consultations, responded to web inquiries, pre-operative requirements, disability requests, medical records requests, verified insurance benefits, answered phones for multiple practices and medical spa
- Financial – Spreadsheets of yearly revenue, verified all invoices and billing sheets, collected surgery payments, handled patient refund requests
- Office Management – ordered products for office, scrubs, medical equipment, worked with IT on computer issues, handled phone systems
- Scheduled travel arrangements, meetings and managed surgeon’s busy schedule
- Updated surgeon’s CV, kept credentialing of ASC affiliations and hospitals current
- Human Resources – Interviewed, hired and trained any new staff, new hire paperwork, health insurance, principal retirement
Banquet Manager
Ivy Hotel
05.2007 - 04.2008
- Completed payroll, forecasting, scheduling and training
- Managed events for approximately20,000 square feet of functional meeting space
- Opening team of hotel - Interviewed, hired and trained opening staff, developed training manuals
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Banquet and Restaurant Manager
Hyatt Hotels & Resorts
01.2001 - 05.2007
- Hyatt Regency La Jolla at Aventine San Diego, CA January2006 – May2007
- Manchester Grand Hyatt San Diego San Diego, CA December2004 – January2006
- Hyatt Regency Scottsdale Resort Scottsdale, AZ August2003 – December2004
- Hyatt Regency Orange County Anaheim, CA January2001 – August2003
- Improved employee retention rates within the banquet and restaurant teams by implementing a comprehensive onboarding process, providing ongoing professional development opportunities, and recognizing staff achievements through rewards programs.
- Ensured optimal customer experiences by effectively addressing and resolving complaints and concerns.
Education
Bachelor of Science -
Youngstown State University
Youngstown, Ohio12.2000
Skills
- Scheduling appointments
- Document management
- Report preparation
- Meeting coordination
- Travel arrangements
- Office administration
Timeline
Building Secretary
Weld RE-4 School District
12.2021 - Current
Office Manager
Roxbury Surgical Associates
01.2010 - 04.2018
Banquet Manager
Ivy Hotel
05.2007 - 04.2008
Banquet and Restaurant Manager
Hyatt Hotels & Resorts
01.2001 - 05.2007
Bachelor of Science -
Youngstown State University
Similar Profiles
Jennifer LittleJennifer Little
Certified Substitute Teacher at Weld Re-4 School DistrictCertified Substitute Teacher at Weld Re-4 School District
Karen AschlimanKaren Aschliman
High School English Teacher at Weld RE-4 School DistrictHigh School English Teacher at Weld RE-4 School District
Cheyenne KeenerCheyenne Keener
Substitute Teacher at Weld RE-4 School DistrictSubstitute Teacher at Weld RE-4 School District