Summary
Overview
Work History
Education
Skills
Timeline
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Cerissa Stewart

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Repossession Specialist

Stellantis
07.2022 - Current
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Catering Sales Manager

Doubletree By Hilton
05.2018 - 07.2022
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.

Front Desk Supervisor

Doubletree By Hilton
04.2017 - 05.2018
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Guest Service Associate

Hilton Garden Inn Hotel
02.2016 - 04.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Used On Q operating system to check daily record sheets, guest accounts and available vouchers.

Education

High School Diploma -

Banneker High School
College Park, GA
06.1998

Skills

  • Database Maintenance
  • Account Investigation
  • Paperwork Processing
  • Financial Documentation
  • Payment Processing
  • Account Monitoring
  • Customer Relationship Management
  • Analytical and Critical Thinking
  • Attention to Detail
  • Relationship Building

Timeline

Repossession Specialist

Stellantis
07.2022 - Current

Catering Sales Manager

Doubletree By Hilton
05.2018 - 07.2022

Front Desk Supervisor

Doubletree By Hilton
04.2017 - 05.2018

Guest Service Associate

Hilton Garden Inn Hotel
02.2016 - 04.2017

High School Diploma -

Banneker High School

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Cerissa Stewart