Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceriza Colon

North Miami Beach

Summary

Dynamic professional with a proven track record at Personal Care Home, adept in vital signs monitoring and delivering compassionate patient care. Excelled in multitasking across roles, enhancing customer satisfaction through exceptional service at Love Nails & Spa. Demonstrates strong problem-solving abilities and attention to detail, significantly improving client loyalty and operational efficiency.

Overview

11
11
years of professional experience

Work History

CNA

Personal Care Home
02.2014 - 07.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Receptionist

Bimbos
04.2019 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Nail Technician

Love Nails & Spa
03.2013 - 07.2016
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.

Education

Associate of Arts - Cosmetology

Empire Beauty School
Miami, FL
04-2011

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Attention to detail
  • Problem-solving
  • Multitasking and organization

Timeline

Receptionist

Bimbos
04.2019 - 02.2023

CNA

Personal Care Home
02.2014 - 07.2024

Nail Technician

Love Nails & Spa
03.2013 - 07.2016

Associate of Arts - Cosmetology

Empire Beauty School

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Ceriza Colon