CERRENA SELLERS

• Managed the day-to-day operations of the program, ensuring compliance with applicable policies
• Coordinated tutoring sessions, enhancing student support through effective matches with volunteer tutors.
• Facilitated communication among families, teachers, and volunteers, ensuring timely program updates and fostering collaboration.
• Achieved enrollment of 50 students to support program growth
• Implemented feedback mechanisms for continuous improvement of student growth
• Maintained records of student progress and program participation.
• Identified improvement areas to enhance program efficiency and effectiveness.
• Evaluated performance data against established objectives to measure success of programs.
• Ensured timely completion of project deliverables

• Implemented homework assistance and tutoring strategies to improve student comprehension and academic confidence
• Developed literacy-focused activities that improved student engagement in reading, writing, and comprehension
• Supervised team of coordinators, offering guidance and managing schedules to enhance program effectiveness
• Collaborated with school staff and teachers to align after-school with curriculum goals
• Oversaw daily operations of an after-school program serving 60 elementary students ensuring a safe, structured, and engaging environment
• Maintained program materials and tracked attendance, ensuring compliance with reporting standards
• Maintained consistent communication with parents/guardians regarding student participation

Facilitated engaging and informative training sessions for K-12 programs for over 400 tutors and collaborated with Program Directors to develop new trainings.

• Refined training and coaching processes to improve effectiveness and participant engagement
• Provided high-quality coaching to tutors and teachers using evidence-based practices
• Provided coaching support to tutors and teachers to enhance instructional methods.
• Evaluated training and coaching services for K-12 programming to identify areas for enhancement

Evaluated Helps Education Fund’s training and coaching services to support continuous improvement

• Helped tutors and teachers collect and utilize student data to monitor progress within the HELPS and AMPPS program
• Facilitated clear communications with tutors and teachers, such as scheduling coaching sessions, sharing programming resources, and providing coaching feedback
• Facilitated clear communications for those receiving training and coaching (such as effectively communicating about workshop registration, logistics, additional resources, and future training opportunities)
• Assisted with promoting training workshops on Helps Education Fund’s website, on social media, and via email campaigns
• Supported partnership initiatives to expand training and coaching outreach.

Cultivated relationships with schools, community organizations, and individuals to expand training and coaching outreach

• Implemented K-12 programming for over 2000 students
• Conducted workshops to improve tutoring techniques and strategies.
• Observed 100 + HELPS and/or AMPPS sessions to assist others with maintaining high program fidelity
• Served as a Site Coordinator at over 10 schools to support and coordinate tutors at the school site(s); worked to ensure positive overall climate and experience.
• Experienced in teaching or facilitating trainings virtually and in person
• Experienced with evidence-based programming
• Ability to create clear and compelling communication materials for trainings

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers resulting in a 98% store audit success rate
• Provided customer service by greeting and assisting customers, addressing inquiries and resolving complaints to improve customer satisfaction
• Facilitated employee training sessions to develop skills and improve performance
• Managed 30 employees
• Planned work schedules and maintained records for 30 employees' schedules and time cards to ensure operational efficiency
• Designated employees to specific roles to optimize workflow.

• Prepare and mail checks
• Directed and supervised employees in sales, inventory-taking, cash receipt reconciliation, and customer service
• Monitored stock levels and initiated reorders to maintain optimal inventory
• Established and implemented departmental policies, goals, objectives, and procedures to enhance operational effectiveness
• Instruct staff on how to handle difficult and complicated sales
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Provided customer service by greeting and assisting customers, addressing inquiries, and resolving complaints

• Receive written prescription or refill requests and verify that information is complete and accurate
• Establish or maintain patient profiles, including lists of medications taken by individual patients
• Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
• Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
• Monitored inventory for expired medications and notified supervisors of stock shortages to maintain supply integrity
• Assisted customers by answering inquiries, locating products, and facilitating communication with pharmacists for medication information
• Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
• Reconcile daily summaries of transactions to balance books
• Audited money drawers to ensure accuracy and compliance with financial protocols
• Issue receipts, refunds, credits, or change due to customers
• Provided friendly greetings to create a positive atmosphere for customers