Sharita Henderson
Augusta
Summary
Certified medical assistant with extensive experience in high-pressure clinical settings. Proven track record of prioritizing quality and safety in patient care. Strong interpersonal skills facilitate effective collaboration across healthcare teams to meet patient needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomy Team Lead
Doctors Hospital
Augusta
02.2026 - Current
- Supervised phlebotomy staff to ensure compliance with hospital protocols.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Trained new team members on blood collection techniques and safety procedures.
- Developed training materials to enhance staff knowledge and skills.
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Coordinated daily scheduling for efficient patient flow in the lab.
- Resolved patient concerns regarding blood draws with empathy and professionalism.
- Evaluated employee performance against established goals and objectives.
Phlebotomy Supervisor
Mako Medical Laboratories
Augusta
01.2021 - Current
- Oversaw daily operations of phlebotomy department to ensure smooth functionality.
- Supervised daily phlebotomy operations to ensure efficient workflow.
- Trained and supervised phlebotomists and lab assistants.
- Trained staff on proper blood collection techniques and safety protocols.
- Managed inventory of supplies for effective phlebotomy services.
- Coordinated schedules to optimize staff coverage and patient flow.
- Obtained blood specimens through venipunctures and fingersticks.
- Enforced isolation procedures to maintain specimen integrity.
- Addressed patient concerns to maintain a positive experience during procedures.
Certified Medical Assistant
OBGYN PARTNERS OF AUGUSTA
Augusta
08.2020 - 01.2021
- Administered injections, immunizations, medications, and wound dressings per physician instructions.
- Assisted healthcare providers with patient examinations and procedures, ensuring thoroughness in care delivery.
- Managed patient records utilizing electronic health record systems for accuracy and accessibility.
- Coordinated patient appointments and follow-up visits, improving scheduling workflow and reducing wait times.
- Educated patients on medication usage and treatment plans, increasing patient comprehension and adherence to prescribed therapies.
- Performed vital sign checks, accurately documenting results for physician review.
- Collaborated with team members to refine patient care processes, leading to enhanced service quality and patient satisfaction.
- Supported office operations by maintaining cleanliness and organization throughout the environment.
Certified Medical Assistant
NAVCARE
Augusta
06.2020 - 08.2020
- Greeted patients in person and via telephone, ensuring a welcoming environment.
- Verified patient information by interviewing, recording medical history, and taking vital signs.
- Prepared patients for health care visits by escorting to examination rooms and providing gowns.
- Supported patient care delivery by assisting providers during examinations and preparing laboratory specimens.
- Educated patients on medication and diet instructions while addressing questions.
- Completed records by documenting patient examinations, treatments, and test results.
- Recorded billing information and completed insurance forms, facilitating revenue generation.
- Managed inventory and placed orders to ensure availability of medical supplies.
Lead Phlebotomist
Clinical Laboratory Services
Winder
08.2018 - 03.2020
- Performed phlebotomy(venipuncture) on patients
- Collected blood from patients following the venipuncture protocols
- Supported phlebotomists in executing challenging venipunctures to ensure successful specimen collection
- Traveled to numerous senior nursing home facilities, rehabilitation centers, and assisted living facilities to collect blood specimens from residents whom were mostly geriatric
- Monitored and documented physical or mental changes in patients during blood draws
- Coordinated scheduling, managed call-offs, and assigned new routes for phlebotomists
- Entered testing requests into the laboratory's computerized system for efficient tracking.
- Worked closely with Phlebotomy supervisor and/or Operations Manager
- Submitted accurate payroll time sheets with work and travel /mileage logs to Phlebotomy Supervisor or Operations Manager
- Picked up other specimens from the facilities in the assigned route
- Transported collected specimens to the designated location
- Received all specimens that are sent to commercial reference laboratories for testing
Medical Assistant
Family Physicians of North Augusta
North Augusta
08.2004 - 06.2018
- Performed a variety of routine blood drawing procedures to include venipuncture and capillary techniques on patients of all ages
- Adhered to safety, infection control, and universal precautions at all times while drawing blood
- Administered medications by way of injections
- Prepared, processed and stored patient specimens and samples according to departmental procedures using standard techniques and equipment
- Collected patient vital signs and other medical history inputting it into patient's EMR
- Managed inventory of medical supplies, placed orders, and scheduled office and follow-up appointments to maintain efficient front office operations.
- Coordinated patient scheduling for MRI, CT scan, and X-ray appointments, optimizing workflow and reducing patient wait times.
- Processed referrals for the practice, but not limited to in-office and telephone requests
- Collected, reviewed, and forwarded documentation from primary care physician to specialists.
- Completed and submitted phone medical prescriptions to various pharmacies per physician request.
- Collaborated with physician to accurately obtain ICD-10 codes, ensuring proper insurance reimbursement.
- Utilized standard procedure for the maintenance of positive patient identification
Education
Graduate Certificate - MEDICAL ASSISTANCE
NATIONAL CENTER OF COMPETENCY
01-2012
Certificate of Technical Studies - PHLEBOTOMY
AIKEN TECHNICAL COLLEGE
Aiken, SC03-1998
High School Diploma -
McCormick High School
McCormick, SC05-1994
Skills
- Specimen Processing
- Proficient with EMR
- Medical terminology
- Patient Interaction
- Safety Compliance
- Training
- Team supervision
- Time management
- Results-Oriented
- Detail Oriented
- Multitasking
- Data Entry
- Effective communication
- Compassion
- Team Player
- Professional ethics
Certification
- Certified Medical Assistant, National Center of Competency 2012
- CPR/BLS Certified, American Heart Association 2026
- Certified Phlebotomist, Aiken Technical College 1998
Timeline
Phlebotomy Team Lead
Doctors Hospital
02.2026 - Current
Phlebotomy Supervisor
Mako Medical Laboratories
01.2021 - Current
Certified Medical Assistant
OBGYN PARTNERS OF AUGUSTA
08.2020 - 01.2021
Certified Medical Assistant
NAVCARE
06.2020 - 08.2020
Lead Phlebotomist
Clinical Laboratory Services
08.2018 - 03.2020
Medical Assistant
Family Physicians of North Augusta
08.2004 - 06.2018
Graduate Certificate - MEDICAL ASSISTANCE
NATIONAL CENTER OF COMPETENCY
Certificate of Technical Studies - PHLEBOTOMY
AIKEN TECHNICAL COLLEGE
High School Diploma -
McCormick High School