Summary
Overview
Work History
Education
Skills
Websites
Contact
Timeline
Generic

Certoya Mayo

Ocala

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2025
2025
years of professional experience

Work History

Customer Service Advocate

Aucera
10.2024 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Administrative Assistant

Mending Fences (Uphealth Inc.)
02 2020 - 08.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Promoted a culture of continuous improvement within client organizations by mentoring staff on lean principles, agile methodologies, and other best practices for driving business transformation efforts.
  • Optimized resource allocation by analyzing project budgets, timelines, and deliverables; identified potential risks early on to minimize delays or budget overages throughout project life cycle.

Keeton Corrections

09.2017 - 02.2021
  • Offered compassionate support during challenging moments by empathetically addressing emotional needs
  • Handled emergency situations calmly and efficiently, prioritizing resident safety above all else
  • Kept residents safe, controlled, and in proper locations
  • Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.

Customer Service Executive

Rural King - Ocala, FL
05 2017 - 06.2020
  • Provided exceptional customer service, resolving client issues promptly and professionally
  • Promoted positive member relations through providing excellent customer service
  • Increased repeat business through exceptional customer service and followups.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Church Youth Director

Church Of God By Faith Ministries
01.2001 - 02.2020
  • Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
  • Engaged youth by following, implementing, and assisting in creating lesson plans.
  • Provided counseling to students with spiritual and personal issues and maintained relationships with students.
  • Developed strong connections with youth members by organizing engaging and interactive group activities.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Collaborated with fellow church leaders to create programs targeting specific needs within the congregation''s youth population.

Education

AS Degree in Computer Information Technology -

Rasmussen College

Anatomy & physiology, Human growth & Development, General Psychology, Human nutrition -

College of Central Florida

No Degree - Certified Medical Coding Specialist

Sullvan Cogliano Training Center (Distance Learning)
Miami, FL
06-2013

Skills

  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Windows XP, Vista , Windows 7-10
  • Microsoft Word
  • Kipu
  • Customer and client relations
  • Office Administration
  • CPC Certification
  • EClinical
  • QC Food Inspector
  • Data Entry
  • Administrative support

Contact

Ocala, FL 33470

Timeline

Customer Service Advocate

Aucera
10.2024 - Current

Keeton Corrections

09.2017 - 02.2021

Church Youth Director

Church Of God By Faith Ministries
01.2001 - 02.2020

Anatomy & physiology, Human growth & Development, General Psychology, Human nutrition -

College of Central Florida

Administrative Assistant

Mending Fences (Uphealth Inc.)
02 2020 - 08.2024

Customer Service Executive

Rural King - Ocala, FL
05 2017 - 06.2020

AS Degree in Computer Information Technology -

Rasmussen College

No Degree - Certified Medical Coding Specialist

Sullvan Cogliano Training Center (Distance Learning)
Certoya Mayo