Summary
Overview
Work History
Education
Skills
Timeline
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Cervantes Duronslet

Houston,Texas

Summary

Enthusiastic , well rounded and energetic professional able to handle patron variances empathetically with compassion and integrity. Customer solution oriented with business and professionalism in mind creating a tenure as an invaluable asset without conflict or complaint.

Overview

7
7
years of professional experience

Work History

Seasonal Warehouse Package Handler

Amazon
08.2022 - Current
  • Meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
  • Streamlined workflows by identifying areas for improvement in the packaging process.
  • Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Reduced damaged goods by implementing proper handling techniques and providing training to team members.
  • Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.

Line Supervisor

Juicy Crab
01.2021 - 06.2022
  • Supervised 6 team members to enhance customer experience, quality, and efficiency
  • Assisted with customer variances, inventory, scheduling, collections, and backend sales reports
  • Maintained efficient communication with management, staff, customers, and vendors.
  • Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
  • Food handling and safety protocol

Patient Care Technician Coordinator

St. Joseph Hospice
01.2018 - 06.2021
  • Created, processed, and distributed bereavement letters to bereaved family members for multiple hospice providers within the network
  • Completed audits of records, verifying accuracy of patient information and making updates as needed
  • Assisted partners, patients, customers, staff, and business members with patient information, audits, records, etc
  • Assisted other staff as needed with work tasks, ensuring all work is completed on time
  • Maintained compliance with HIPAA regulatory guidelines and protected health information.

CSR II

Popeye's
01.2017 - 01.2018
  • Assisted management with customer variances, scheduling, collections, and backend sales reports
  • Maintained efficient communication with management, staff, customers, and vendors
  • Organized phone orders assisting customers with planning, variances, and offerings to create a memorable event
  • Assisted customers with sales transactions accurately and efficiently, including cash, debit/credit, and gift card.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

International Air and Hospitality Academy
Vancouver, Washington

Skills

  • Feeding Assistance
  • Sterilization techniques
  • Healthy meal preparation
  • Vital signs monitoring
  • Information Protection
  • Patient Education
  • Patient Observation
  • Data Collection
  • Patient Services
  • Adaptable
  • Corrective Action Planning
  • Interpersonal Skills
  • Analytical Skills
  • Multitasking Abilities
  • Effective Communication
  • Time Management
  • Professionalism

Timeline

Seasonal Warehouse Package Handler

Amazon
08.2022 - Current

Line Supervisor

Juicy Crab
01.2021 - 06.2022

Patient Care Technician Coordinator

St. Joseph Hospice
01.2018 - 06.2021

CSR II

Popeye's
01.2017 - 01.2018

International Air and Hospitality Academy

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Cervantes Duronslet