Cesalie Burnham
Phoenix
Summary
Dedicated customer service representative skilled in dispute resolution and active listening, consistently enhancing customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Arizona Veterans Memorial Coliseum
Phoenix Arizona
09.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company systems to track customer interactions accurately.
- Adapted quickly to new software tools for improved service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative/ Cashier
Walgreens
Phoenix, AZ
08.2019 - 02.2023
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Managed cash register operations, processing transactions accurately and swiftly.
- Collaborated with team members to streamline store processes and improve service delivery.
- Educated customers on loyalty programs and promotions to drive engagement and retention.
- Maintained knowledge of products and services to address customer needs effectively.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing products.
Mail Clerk
Arizona Department OF Revenue
01.2013 - 01.2017
- Processed and sorted incoming mail to ensure timely distribution across departments.
- Maintained accurate records of outgoing mail and tracked deliveries using postal software.
- Operated various mailing equipment, including postage meters and folding machines, to enhance efficiency.
- Trained new staff on mail handling procedures and best practices for compliance with department policies.
- Monitored inventory levels of mailing supplies, ensuring availability for uninterrupted operations.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Customer Service Representative/Mailroom Clerk
Microsoft
Phoenix, AZ
02.2010 - 09.2012
- Processed and sorted incoming mail to ensure timely distribution across departments.
- Maintained accurate records of outgoing mail and tracked deliveries using postal software.
- Operated various mailing equipment, including postage meters and folding machines, to enhance efficiency.
- Trained new staff on mail handling procedures and best practices for compliance with department policies.
- Monitored inventory levels of mailing supplies, ensuring availability for uninterrupted operations.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Education
High School Diploma -
Maricopa High School
Phoenix05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Client relations
- Payment processing
- Call center operations
- Follow-up skills
- Data collection
- Staff training
- Dispute resolution
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Arizona Veterans Memorial Coliseum
09.2025 - Current
Customer Service Representative/ Cashier
Walgreens
08.2019 - 02.2023
Mail Clerk
Arizona Department OF Revenue
01.2013 - 01.2017
Customer Service Representative/Mailroom Clerk
Microsoft
02.2010 - 09.2012
High School Diploma -
Maricopa High School