
Bilingual (Spanish/English) professional with proven experience supporting diverse individuals through customer service, documentation accuracy, and administrative coordination. Skilled in interviewing clients to gather and verify information, maintaining organized case records, and applying policies to support access to services and benefits with accuracy and confidentiality. Recognized for strong organizational skills, cultural awareness, and attention to detail in fast-paced, client-centered environments. Dedicated to providing trauma-informed, person-centered support with professionalism, empathy, and clear communication. CPR certified, and trained in safety and compliance procedures.