Cesar Alvarado
Groves,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Academy Sports + Outdoors
02.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services..
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Offered the customer an Academy Credit Card
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service protocols and operational efficiency.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Manager
Chic-Fil-A
11.2021 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Arts - Business Administration
Lamar State College - Port Arthur
Port Arthur, TX08-2026
Skills
- Drawer balancing
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Returns processing
- Product Knowledge
- Team Leadership
- Staff Training and Development
Education and Training
true
Timeline
Cashier Team Lead
Academy Sports + Outdoors
02.2024 - Current
Manager
Chic-Fil-A
11.2021 - 12.2023
Associate of Arts - Business Administration
Lamar State College - Port Arthur