Cesars Avila
Madera,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
MadDuck
02.2023 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Westwoods BBQ & Spice CO
06.2017 - 11.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Host/Busser
Red Lobster Restaurant
04.2016 - 10.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Human Nutritional Science
Fresno State University
Fresno, CA05.2025
Associate of Science - Nutritional Science
Fresno City College
Fresno, CA12.2021
Skills
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Cash Handling
- Food sales and promotion
- Strong Work Ethic
- Teamwork and Collaboration
- Adaptability
Certification
Food Handlers Serve Safe, Alcohol ServSafe
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
MadDuck
02.2023 - Current
Server/Bartender
Westwoods BBQ & Spice CO
06.2017 - 11.2023
Host/Busser
Red Lobster Restaurant
04.2016 - 10.2016
Bachelor of Science - Human Nutritional Science
Fresno State University
Associate of Science - Nutritional Science
Fresno City College
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