Cesar Ballester
Winter Park
Summary
At City Beverages, I spearheaded a team, enhancing delivery efficiency and customer satisfaction through innovative route planning and meticulous vehicle maintenance. My leadership, underscored by a strong work ethic and adept customer interaction, significantly improved team performance metrics, showcasing my ability to merge technical skills with interpersonal excellence.
Overview
8
8
years of professional experience
Work History
Off Premise Delivery Superviso
City Beverages
02.2020 - Current
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
Store Manager
Speedway Gas Station
12.2016 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Carolina High School
Carolina Puerto Rico2016
Skills
- Strong work ethic
- Safety protocols and procedures
- Customer interaction
- Staff training and development
- Vehicle maintenance
- Equipment inspections
- Delivery documentation
- Shift scheduling
- Route planning expertise
- Vehicle inspections
- Route planning
- Team supervision
- Incident management
- Delivery management
- Customer complaint handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Off Premise Delivery Superviso
City Beverages
02.2020 - Current
Store Manager
Speedway Gas Station
12.2016 - 02.2019
High School Diploma -
Carolina High School
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