Donald Hines

• Always in the top percentage with sales numbers
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Handled customer concerns and issues effectively.
• Stayed in open communication with existing customers to offer immediate access to new products.

• Cross-trained existing employees in order to maximize team performance
• Trained and guided team members to maintain high productivity and performance metrics
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

• Managed budget implementations, employee reviews and training
• Maintained appropriate food, beer, wine and liquor costs
• Correctly calculated inventory and ordered appropriate supplies
• Organized special events in restaurant, including receptions, promotions and corporate luncheons
• Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
• Kept alcoholic beverages well-stocked and organized to meet expected demands

• Devised and deployed online marketing, social media and video campaign strategies
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Prepared for and executed new menu implementations
• Organized special events in restaurant, including receptions, promotions and corporate luncheons

• Sales Leadership: Directed sales activities across [State/Region], achieving or exceeding revenue targets and ensuring compliance with company policies and state regulations.

• Team Management: Recruited, trained, and supervised a high-performing sales team, fostering a collaborative and results-oriented culture.

• Strategic Planning: Developed and executed state-specific sales strategies aligned with corporate objectives, driving market penetration and customer acquisition.

• Client Relationships: Cultivated and maintained strong relationships with clients, brokers, and partners, delivering tailored solutions to meet their insurance needs.

• Performance Analysis: Monitored sales metrics and provided regular performance reports to senior leadership, identifying opportunities for improvement and growth.

• Market Analysis: Conducted competitive analysis and identified market trends to adapt strategies and maintain a competitive