Cesar Botello
Rio Grande City
Summary
Compassionate and motivated individual eager to make a direct, positive impact by supporting others in a hands-on way. Quick to adapt and proactive in learning new strategies to provide meaningful assistance. Passionate about developing practical skills in a supportive and growth-focused environment while helping individuals thrive in their daily lives.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
One for All Behavioral Center
Rio Grande City
04.2025 - Current
- Engaged directly with children ages 3-6 diagnosed with autism, facilitating development of communication, social, and learning skills through organized teaching and play-based methods.
Chart Retrieval Specialist
Episource
Rio Grande City
08.2024 - 04.2025
- Retrieve specific medical records from various healthcare facilities using multiple Electronic Medical Records (EMR) systems.
- Maintain strict confidentiality and HIPAA compliance when handling sensitive patient information.
- Manage and prioritize retrieval requests to meet strict deadlines and productivity targets.
- Ensure accuracy and completeness of records before submission for risk adjustment and coding purposes.
- Communicate effectively with internal teams and healthcare providers to streamline the retrieval process.
Member Service Representative
The University of Rio Grande Valley Recreation Center
Edinburg
03.2022 - 04.2023
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner.
- Assisted members with account maintenance tasks such as updating personal information, adding or removing services, and processing payments.
- Resolved escalated complaints from members, demonstrating strong problem-solving skills and maintaining a calm demeanor.
- Participated in team meetings to discuss strategies for enhancing member services and achieving department goals.
- Provided guidance and support to less experienced team members, fostering a positive and collaborative work environment.
Cashier
McDonald's
Rio Grande City
12.2019 - 05.2020
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing inquiries or concerns.
- Maintained knowledge of current promotions, sales events, and store policies to provide information to customers.
- Processed customer transactions accurately and efficiently, handling cash and credit cards.
Education
Bachelor's degree - Biomedical Sciences
The University of Texas Rio Grande Valley
Edinburg, TX05-2023
Skills
- HIPAA
- Research
- Conflict resolution
- Willingness to improve
- Laboratory Experience
- Communication skills
- Computer literacy
- Professionalism
- Punctual
Languages
Spanish
Native/ Bilingual
Timeline
Registered Behavior Technician
One for All Behavioral Center
04.2025 - Current
Chart Retrieval Specialist
Episource
08.2024 - 04.2025
Member Service Representative
The University of Rio Grande Valley Recreation Center
03.2022 - 04.2023
Cashier
McDonald's
12.2019 - 05.2020
Bachelor's degree - Biomedical Sciences
The University of Texas Rio Grande Valley