Cesar Caceres
Valencia,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Cadillac Pasadena
Pasadena, CA
09.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Dch Gardena Honda
Gardena, CA
04.2019 - 08.2022
- Resolved problems promptly to elevate customer approval.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Boosted yearly profits through process optimization and improved training.
- Enforced quality assurance protocols to deliver ideal customer experiences.
General Sales Manager
Haddad Dodge / Haddad Kia
Bakersfield, CA
04.2011 - 11.2018
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Manager
Nissan Of Bakersfield
Bakersfield, CA
03.2008 - 04.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Sales Manager
Honda Of Hollywood
Hollywood, CA
01.2006 - 03.2008
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Finance Manager
Metro Infiniti
Monrovia, CA
01.2004 - 03.2006
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Automotive General Management
NADA Academy
McLean, VASkills
- Sales Tracking
- Sales Promotion
- Business Operations Knowledge
- Hiring and Onboarding
- Training and Development Skills
- Team Leadership Expertise
- Finance and Accounting Oversight
- Human Resources Oversight
- Financial Statement Review
- Profit and Loss Control
- Business Forecasting
Help turn a under preforming Store from Negative $1.6to $1.9 positive Operating Profit
Changing culture , Sales Gross , Expense Control , Inventory Control
Timeline
General Manager
Cadillac Pasadena
09.2022 - Current
Assistant General Manager
Dch Gardena Honda
04.2019 - 08.2022
General Sales Manager
Haddad Dodge / Haddad Kia
04.2011 - 11.2018
Sales Manager
Nissan Of Bakersfield
03.2008 - 04.2011
Sales Manager
Honda Of Hollywood
01.2006 - 03.2008
Finance Manager
Metro Infiniti
01.2004 - 03.2006
No Degree - Automotive General Management
NADA Academy