Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cesar Contreras

Union

Summary

Dynamic professional with a proven track record at Chase Bank, excelling in customer service and financial planning. Skilled in relationship building and branch operations, I've significantly enhanced client retention and operational efficiency. Expert in loan processing and helping my customers with their needs. my approach has always prioritized client satisfaction and team collaboration.

Overview

15
15
years of professional experience

Work History

Associate Banker

Chase Bank
04.2017 - Current
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Maintained friendly and professional customer interactions.
  • Opened, closed, and updated accounts for customers.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Bank Teller

Valley National Bank
07.2015 - 03.2017
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Handled various accounting transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Manager

Burger King
10.2009 - 06.2015
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Associates - Business Administration

Hudson County Community College
Jersey City, NJ

Kearny Highschool
Kearny, NJ
06.2008

Skills

  • Investment strategies
  • Loan processing
  • Financial planning
  • Sales proficiency
  • Branch operations
  • Customer service
  • Educating clients
  • Bank sales
  • Relationship building

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Associate Banker

Chase Bank
04.2017 - Current

Bank Teller

Valley National Bank
07.2015 - 03.2017

Manager

Burger King
10.2009 - 06.2015

Associates - Business Administration

Hudson County Community College

Kearny Highschool
Cesar Contreras