Cesar Del Rio
Henderson,NV
Summary
Self-motivated individual, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Guest Experience Representative
Madison Square Garden, MSG
Las Vegas, NV
09.2023 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Coordinated with other departments such as maintenance or security to resolve any problems that may arise.
- Maintained knowledge of daily events taking place at the venue.
- Developed relationships with repeat customers to ensure loyalty and satisfaction.
- Provided assistance to VIPs during their stay, such as helping them check in at the venue or providing directions.
- Oversaw guest lists to make sure only authorized people had access to restricted areas.
- Greeted VIPs upon arrival and provided them with information about the venue or event they are attending.
Warehouse Associate
Amazon
Las Vegas, NV
12.2022 - 08.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
Front Desk Agent
MGM Grand
Las Vegas
08.2022 - 11.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Cashier
Lowes Hardware
Henderson
03.2022 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Increased customer satisfaction scores by 5%
Guest Advocate
Target
Henderson
01.2021 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Delivered over 100 items daily to vehicles while on drive up.
Warehouse Associate
Amazon
Las Vegas
04.2020 - 09.2020
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
Education
Bachelor of Science - Biological And Physical Sciences
College of Southern Nevada
Henderson, NV08-2027
High School Diploma -
Eldorado High School
10.2019
Skills
- Payment Processing
- Tourism Management
- Guest Satisfaction
- Reading Comprehension
- Health Standards Compliance
- Trash Collection and Disposal
- Data Entry
- Reservation Processing
Accomplishments
- Received a Customer Service Excellence Award.
Timeline
Guest Experience Representative
Madison Square Garden, MSG
09.2023 - Current
Warehouse Associate
Amazon
12.2022 - 08.2023
Front Desk Agent
MGM Grand
08.2022 - 11.2022
Cashier
Lowes Hardware
03.2022 - 06.2022
Guest Advocate
Target
01.2021 - 05.2021
Warehouse Associate
Amazon
04.2020 - 09.2020
Bachelor of Science - Biological And Physical Sciences
College of Southern Nevada
High School Diploma -
Eldorado High School
Similar Profiles
James ClevelandJames Cleveland
Fixed Building Security Officer at Madison Square Garden, MSGFixed Building Security Officer at Madison Square Garden, MSG
NTHS ResumeNTHS Resume
New York Knicks City Kids Dancer at Madison Square Garden, MSGNew York Knicks City Kids Dancer at Madison Square Garden, MSG
Ana GarciaAna Garcia
Procurement Analysts at Madison Square Garden, MSGProcurement Analysts at Madison Square Garden, MSG
Nicholas MenedesNicholas Menedes
Suite Runner at Madison Square Garden, MSGSuite Runner at Madison Square Garden, MSG
Brenna WilliamsBrenna Williams
Assistant Director at La Petite Academy Inc.Assistant Director at La Petite Academy Inc.