Cesar De Santiago Jr.
San Diego,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
Ponce's Mexican Restaurant
San Diego, CA
01.2021 - Current
- Monitored sales activities to ensure compliance with company policies and regulations.
- Facilitated conflict resolution between customers and employees as needed.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans to increase daily sales and boost guest satisfaction.
Assistant Trainer
Panera Bread
San Diego, CA
12.2016 - 01.2021
- Ensured that all safety protocols were followed while conducting trainings.
- Reviewed curriculum materials prior to use in order to ensure accuracy of information presented.
- Facilitated group discussions and activities to promote knowledge retention and understanding of concepts.
- Developed and conducted trainings for new employees on company policies and procedures.
Seasonal Sales Represntative
Scripps Poway Christmas Trees
San Diego, CA
11.2016 - 01.2019
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
San Diego Miramar College
San Diego, CA06-2018
Skills
- Team Management
- Effective Leadership
- Customer Service
- POS operations
- Employee Development
- Adaptability
- Attention to Detail
- Professionalism
References
References available upon request.
Timeline
Shift Manager/Key Holder
Ponce's Mexican Restaurant
01.2021 - Current
Assistant Trainer
Panera Bread
12.2016 - 01.2021
Seasonal Sales Represntative
Scripps Poway Christmas Trees
11.2016 - 01.2019
San Diego Miramar College
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