Cesar Ibarra
J&T Parcel Delivery
DOUGLAS,Arizona
2
Languages
6
years of professional experience
I am a proactive, organized, and responsible person with excellent interpersonal skills. I have experience in various fields, such as maintenance, warehousing, customer service, and parcel delivery, and I am always striving to improve myself every day.
Work History
Customer Support Specialist
4 Years 2 Months- In this company I performed various tasks, including:
- Loading and unloading merchandise
- Package delivery
- Warehouse cleaning
- Employee organization
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed multiple communication channels, including phone, email, and chat support.
- Operated forklifts and pallet jacks to load and unload materials efficiently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Oversaw daily operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored team members on operational procedures and best practices.
Car Washer
1 Year 5 Months- Operated high-pressure washing equipment to ensure thorough vehicle cleaning.
- Maintained cleanliness of wash bays and equipment to uphold safety standards.
- Trained new staff on effective car washing techniques and equipment usage.
- Inspected vehicles for damage before and after washing, ensuring customer satisfaction.
Education
High School Diploma - human resources management
Skills
Organizational skills
Attention to detail
Ability to adapt to change
Advanced English language skills
Fast learner
Problem-solving
Customer relationship management (CRM)
Help desk support
Call center experience
Social media support
Multitasking and organization
Customer service excellence
Empathy and patience
Team collaboration
Verbal and written communication
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Support Specialist
J&T Parcel Delivery
06.2022 - CurrentRead More
Car Washer
Daniel Ibarra
01.2021 - 06.2022Read More
CBTIS 81
High School Diploma from human resources management
Read More