Cesar leiva
irving
Summary
Dynamic and results-oriented professional with experience at Spencer's Gifts, adept at solving customer challenges and building lasting relationships. Excelled in upselling and retail loss prevention, consistently enhancing customer satisfaction and sales goals attainment. Skilled in handling heavy materials and operating warehouse machinery, demonstrating strong physical endurance and attention to safety.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spencer's Gifts
09.2023 - 07.2024
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Warehouse Worker
Dunbar Products, LLC.
06.2021 - 08.2021
- Consistently lifted materials weighing as much as 70+ pounds.
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Associate of Arts - Audio Radio Production
North Lake College
Irving, TX04-2026
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Dining area maintenance
- Sales goals attainment
- Customer needs assessment
Timeline
Sales Associate
Spencer's Gifts
09.2023 - 07.2024
Warehouse Worker
Dunbar Products, LLC.
06.2021 - 08.2021
Associate of Arts - Audio Radio Production
North Lake College
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