Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Websites
Timeline

Cesar Marzan

IT Systems Administrator
Humacao

Summary

Dedicated IT Systems Administrator and Consultant with extensive experience in Microsoft 365, Azure, and holistic IT management across Microsoft Cloud and Physical Infrastructure. Contributed to projects involving Computer Systems Validations and PLC Validations (e.g., GMP and GAMP5) across Cloud and On-Premise Infrastructure. Recognized for a proactive mindset, strong attention to detail, and a commitment to delivering effective solutions, emphasizing Zero Trust principles and continuous improvement with proficiency in methodologies such as Lean Six Sigma, 5Ws, Kaizen, and ITIL, to drive process improvement and operational efficiency. Expertise includes deploying, securing, protecting, and optimizing IT environments for cost savings by implementing solutions such as automated VM shutdowns, reservations, and right-sizing, saving clients thousands of dollars monthly. Proficient in many operational tools for Business Processes. Experience managing workflows, structured data, and system integrations, with exposure to SQL in infrastructure and application contexts. Excels at conducting Root Cause Analysis (RCA) to resolve complex challenges, collaborating with customers and vendors at all levels, and implementing innovative IT strategies that align with business goals while maintaining a strong focus on cybersecurity and ongoing operational refinement.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Technical and System Administrator T2

Intelligent Technologies
02.2023 - Current
  • Conducted cost analyses to optimize Azure tenant expenses, implementing strategies such as automated VM shutdowns during off-peak hours, reservations, and right-sizing, saving clients thousands of dollars monthly.
  • Optimized Azure Virtual Desktop (AVD) environments for enhanced performance and stability, utilizing FSLogix for user profile management or Local Profiles with OneDrive Policies on Intune, configured both desktop sessions and remote apps.
  • Provided tiered support across T2 and T3 levels, occasionally handling T1 issues, ensuring swift resolution of escalated cases.
  • Led IT projects independently or collaboratively with project managers, consistently meeting deadlines and client expectations.
  • Delivered IT consulting services tailored to client needs, maintaining effective communication with clients and vendors.
  • Deployment and Troubleshooting of On-Premises and Cloud Networking
  • Leveraged tools such as AutoTask, ScreenConnect, Veeam, Backup Radar, Site24x7, TrendMicro and FortiNet Firewalls to support comprehensive IT operations.
  • Reduced downtime and increased efficiency by proactively monitoring system health, identifying issues and vulnerabilities by implementing needed solutions or performing Maintenance and Patch Management.
  • Streamlined IT operations with the development of automation scripts for routine tasks and maintenance procedures.

System Administrator, Liberty Communications

Intelligent Technologies
10.2022 - 12.2022
  • Managed Hardware Refresh Project for over 350 users in many different locations including Work-from-home users.
  • Coordinated user visits to replace out-of-warranty hardware to prevent downtime
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Worked with users to determine areas of technology in need of improved usability.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.

Systems Administrator, Raytheon Technologies

DXC Technology
12.2019 - 08.2022
  • In charge of Compliance for Collins Aerospace Division (AMER)
  • Patching of about 300 Windows Servers (2008 R2 - 2019)
  • Remedy any patching issues to maintain compliance
  • Ivanti Security Controls Patch Management Software
  • Vulnerability Remediation to prevent exploitation of affected servers
  • Information Gathering and Remediation for internal and external audits
  • Symantec SEP & CSP Installation and Troubleshooting
  • Troubleshoot and Resolve any Out of Compliance & Break-Fix Incidents
  • Project planning and execution
  • Compliance Assistance for all RTX Business Units Including Pratt & Whitney, CCS (Carrier), OTIS, UTAS (Collins Aerospace, Hamilton Sundstrand and Goodrich)
  • On-Call, Remote Support and Documentation
  • AMER Data Center Environments with thousands of servers
  • VMware 5.5 - 6.7

NOC Technical Support

AeroNet Wireless Broadband
09.2019 - 11.2019
  • Support for all Commercial and Residential Customers
  • Monitor Fiber and Wireless Networks
  • Test Network Equipment and Devices
  • Troubleshoot and Resolve Connectivity Issues
  • Configure Managed Routers and Networking Devices
  • Remote Support and Documentation
  • Escalation to RF and Network Engineering Teams
  • Caribbean Operations with hundreds of sites

Systems Administrator, United Technologies

DXC Technology
07.2017 - 08.2019
  • Compliance for all UTC Business Units Including Pratt & Whitney, CCS (Carrier), OTIS, UTAS (Collins, Hamilton Sundstrand and Goodrich), UTRC
  • Security Software and Patch Management
  • Troubleshoot and Resolve any Out of Compliance Incidents
  • Project planning and execution
  • Remote Support and Documentation
  • AMER Data Center Environments with thousands of servers
  • VMware 5.5 - 6.5

Systems Administrator, Triple-S Salud

AxisPoint Health
05.2017 - 06.2017
  • Attend all Triple-S Tele-Consulta Users
  • Server Installation, Maintenance and Backups (Physical and Virtual)
  • Patch Management and Systems Monitoring
  • Installation and Maintenance of Computers and Peripherals
  • Hardware and Software, Microsoft OS and Office Suite
  • Wired and Wireless networking, Maintenance
  • Networked Printers and Multi-Functional Printers with Keycard Authentication using uniFLOW
  • SAN/NAS Appliance Troubleshoot and Maintenance
  • Validation of Equipment and Systems
  • Project planning and execution
  • Remote Support
  • On-Site Data Center Environment
  • VMware 5.5 and 6.5

Support Specialist

Lugo-Viña Sucesores
09.2016 - 03.2017
  • Remote Assistance to many contract clients, Several 100's of end users.
  • Server Installation, Maintenance and Backups
  • Installation and Maintenance of Computers and Peripherals
  • Hardware and Software, OS (Microsoft and Apple) and Office Suite
  • Wired and Wireless networking, Maintenance
  • Networked Printers and Multi-Functional Printers
  • NAS Appliance Installation and Maintenance
  • Validation of Equipment and Systems
  • POS Systems Repair and Maintenance
  • Multiple Data Center Environments
  • VMware 5.1 - 6.5

Help Desk, Departamento De La Familia De PR

Fusion Consulting Group
10.2013 - 09.2016
  • Solely Attend to 5 floors in the Bayamon Regional Offices and 12 Branches. Several 100's of end users.
  • Installation and maintenance of computers and peripherals
  • Hardware and Software, OS and Office Suite
  • Wired networking, planning, execution and maintenance
  • Networked Printers and Multi-Functional Printers
  • Validation of equipment and systems
  • Documentation
  • Project planning and execution
  • Remote Support
  • VMware 5.5

Repair Technician

iZone Solutions
02.2012 - 09.2013
  • Computer Repair - Hardware and Software
  • Desktop, Laptops and Netbooks - Any Brand of PCs including Apple Computers
  • Cell Phone Repair - Hardware and Software
  • Repair and Programming for all mayor brands
  • Game Console Repair - PS3, Wii, XBOX 360, PSP, DS (Lite, i, iXL) and 3DS (XL)
  • Order and Purchase Parts and Services
  • Sales of Service, Accessories, Devices and Components
  • Customer Service

Electronics Technician Assistant

Betances Electronic Services
01.2010 - 12.2011
  • Basic Repairs, Solder, Replace Parts
  • Order and Purchase Parts, Pick- Up and Delivery
  • Customer Service, Billing

Office Employee

Randy Multi Services
03.2006 - 11.2009
  • Organize and Archive Files and Documents
  • Create and Maintain Up to Date List of Client's Information and Service Details
  • Create Invoices and Bill Clients
  • Interact via E-mail and Phone with Clients In and Outside of Puerto Rico
  • Customer Service

Support Technician

TT Group Net
06.2003 - 06.2005
  • Assist in Network and Server Installation
  • Microsoft OS and Office Installation
  • Troubleshoot and Repair Computers and Peripherals
  • Clean and Maintain Desktop and Laptop Computers

Education

Computer Repair

Master Business Training Institute, San Juan, Puerto Rico
08.2012 - 2013.08

Computer Repair Technician with Networking

Mechanical Engineering

Polytechnic University of Puerto Rico, San Juan, Puerto Rico
08.2007 - 2010.05

2nd Year in Mechanical Engineering Bachelor's Degree

Skills

Patch Management

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionHealthcare benefits

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Technical and System Administrator T2 - Intelligent Technologies
02.2023 - Current
System Administrator, Liberty Communications - Intelligent Technologies
10.2022 - 12.2022
Systems Administrator, Raytheon Technologies - DXC Technology
12.2019 - 08.2022
NOC Technical Support - AeroNet Wireless Broadband
09.2019 - 11.2019
Systems Administrator, United Technologies - DXC Technology
07.2017 - 08.2019
Systems Administrator, Triple-S Salud - AxisPoint Health
05.2017 - 06.2017
Support Specialist - Lugo-Viña Sucesores
09.2016 - 03.2017
Help Desk, Departamento De La Familia De PR - Fusion Consulting Group
10.2013 - 09.2016
Master Business Training Institute - , Computer Repair
08.2012 - 2013.08
Repair Technician - iZone Solutions
02.2012 - 09.2013
Electronics Technician Assistant - Betances Electronic Services
01.2010 - 12.2011
Polytechnic University of Puerto Rico - , Mechanical Engineering
08.2007 - 2010.05
Office Employee - Randy Multi Services
03.2006 - 11.2009
Support Technician - TT Group Net
06.2003 - 06.2005
Cesar MarzanIT Systems Administrator