Cesar Mercado
Kissimmee,FL
Summary
Dynamic Branch Operations Manager with a proven track record at Yardnique, enhancing productivity and customer satisfaction. Expert in staff supervision and employee development, achieving significant improvements in branch operations. Skilled in strategic planning and relationship building, driving revenue growth and fostering team unity. Demonstrates strong human resources knowledge and coaching abilities, contributing to a robust organizational talent pool.
Overview
2
2
years of professional experience
Work History
Branch Operations Manager
Yardnique
04.2024 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed 5,500 properties and clients, Boulevards, Common areas, and Parkways on Mowing, Pruning, Irrigation, Fert and Chem and over 130 employees.
Account Manager
FloraLawn
03.2022 - 11.2023
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Celebration High School
Celebration, FLSkills
- Employee Development
- Staff Supervision
- Strong team-builder
- Interviewing and Hiring
- Strategic Planning
- Branch Operations Management
- Human resources knowledge
- Relationship Building
- Coaching and Mentoring
- Revenue Generation
- Public Speaking
- Key Performance Indicators
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Operations Manager
Yardnique
04.2024 - Current
Account Manager
FloraLawn
03.2022 - 11.2023
High School Diploma -
Celebration High School
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