Cesar Mercado
Operations Manager
Kissimmee,FL
Summary
Background includes revising standard procedures covering all operational areas, enhancing productivity and client satisfaction through strategic planning and staff development. Expert in branch operations management and relationship building, successfully managed over 130 employees and 5,500 properties. Skilled in fostering team growth and boosting revenue, demonstrating exceptional leadership and operational acumen.
Overview
4
4
years of professional experience
Work History
Branch Operations Manager
Yardnique
Kissimmee, FL
04.2024 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed 5,500 properties and clients, Boulevards, Common areas, and Parkways on Mowing, Pruning, Irrigation, Fert and Chem and over 130 employees.
Account Manager
FloraLawn
Kissimmee, FL
03.2022 - 11.2023
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
Heavy Equipment Operator
Jr. Davis
Kissimmee, FL
05.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Celebration High School
Skills
- Employee Development
- Staff Supervision
- Strong team-builder
- Interviewing and Hiring
- Strategic Planning
- Branch Operations Management
- Human resources knowledge
- Relationship Building
- Coaching and Mentoring
- Revenue Generation
- Public Speaking
- Operational Efficiency
- Microsoft Access
- Key Performance Indicators (KPI)
- Special Assignments
- Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Aspire
Microsoft Office Intermediate
Networking
Timeline
Branch Operations Manager
Yardnique
04.2024 - Current
Account Manager
FloraLawn
03.2022 - 11.2023
Heavy Equipment Operator
Jr. Davis
05.2020 - 03.2022
High School Diploma -
Celebration High School
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementPersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingSimilar Profiles
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