Cesar Merchan
Boynton Beach,FL
Summary
Dynamic Sales Advisor with proven success at Kia Delray, leveraging strong customer service and sales skills to enhance client experiences and drive loyalty. Fluent in Spanish, I excel in building rapport and closing deals, consistently achieving sales targets while resolving customer issues effectively to maintain high satisfaction levels.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Kia Delray
08.2020 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to inform customer decisions effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Participated in training sessions to develop product knowledge and sales techniques.
- Engaged with customers to build rapport, promoting loyalty and repeat business.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Engineer
US Army Reserve
09.2016 - 09.2024
- Discipline and work ethic
- Leadership or team coordination
- Results-oriented mindset
- Communication skills
- Adaptability under pressure
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FLSkills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- FLUENT IN SPANISH
- Closing deals
- Client service
Timeline
Sales Advisor
Kia Delray
08.2020 - Current
Engineer
US Army Reserve
09.2016 - 09.2024
Associate of Arts -
Palm Beach State College