Cesar Montesdeoca
Sacramento,CA
Summary
Hardworking employee enthusiastic about learning medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Elica Health Center
Sacramento
03.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
call center rep for a Medical office
Sacramento Community Clinic
10.2021 - 02.2024
- My job duties were to answer the phones and help the patients with all their needs, schedule appointments for all providers including liver, OB, podiatrists and processing our faxes that come in
- If needed, I would also help the referral team with processing and handling referrals.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical receptionist
Sacramento Community Clinic
05.2021 - 02.2024
- My Job duties were to run Insurances for eligibility of our providers and specialists such as acupuncture, chiropractor and dermatology
- Doing face sheets, Rescheduling missed appointments and processing medical records.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
SECURITY FORCES
AIR FORCE
08.2020 - 05.2021
- My duties went as followed: Guard main gate, Vehicle inspection, Badge verification, Base patrolmen, and Aircraft security
- On certain occasions I did assist in the warehouse.
Education
SOME COLLEGE CREDIT -
TECH SCHOOL
07.2020
AIRMAN -
MILITARY
05.2020
Skills
- Patience
- Punctual
- Project Management
- Multi Tasking
- Self- Supervising
- Honest
- Process improvement
- Medical terminology
- Payment Collection
- GPS Navigation
- Equipment Operation
- Dispatch Communication
- Time management skills
Activities
Some of my current passions I am involved in are mental health and victim of rape advocacy. My future education plans will assist me in working with victims of rape and menta health issues. Also, I find an enjoyment in physical weight training and meal prepping. I am Bi-lingual in Spanish and English. Because, of my multicultural background I also dabble in different ethnic culinary for fun.
References
- Ana, 916-882-0966, medical Lead
- Crystal, 916-793-8667, Medical office manager
- Yaya 916-578-8522 Medical assistant
- bradon 916-716-8076 Medical assistant
Languages
Spanish
Full Professional
Timeline
Referral Coordinator
Elica Health Center
03.2024 - Current
call center rep for a Medical office
Sacramento Community Clinic
10.2021 - 02.2024
Medical receptionist
Sacramento Community Clinic
05.2021 - 02.2024
SECURITY FORCES
AIR FORCE
08.2020 - 05.2021
SOME COLLEGE CREDIT -
TECH SCHOOL
AIRMAN -
MILITARY