Summary
Overview
Work History
Skills
Professional References
Timeline
Generic

CESAR PENA

Bronx,NY

Summary

Combining 2 years of AV installation experience with 4 years in luxury client service. Skilled in installing and troubleshooting smart home technologies, offering personalized solutions and proactive problem-solving. A Concierge background has refined the ability to deliver exceptional service under pressure, ensuring high client satisfaction. With a focus on both technical expertise and client relations, tailoring AV setups to meet the unique needs of high-net-worth individuals.

Overview

17
17
years of professional experience

Work History

Technical Specialist

Osbee
07.2023 - 06.2025
  • Proficient in installing, configuring, and troubleshooting audiovisual systems for residential settings, including home theaters, multi-room audio, and smart home automation.
  • Integrated smart devices including lighting, thermostats, and security systems with various control platforms.
  • Mounted TVs and projectors, routed cabling, and optimized equipment placement for best performance.
  • Educated homeowners on system operation and performed user-friendly walkthroughs.
  • Performed firmware updates and network configurations to ensure system stability.
  • Maintained detailed documentation of installations, wiring diagrams, and client preferences.

Lead Concierge

432 Park Ave Condominiums
05.2019 - 06.2023
  • Orchestrated operations with a focus on customer service, overseeing staff schedules, task allocation, and resource management.
  • Provided exceptional concierge services to high-net-worth residents, including scheduling tech installations and repairs.
  • Managed and prioritized requests from residents, including tech support, AV troubleshooting.
  • Cultivated relationships with residents by understanding their unique preferences and tailoring to their needs.
  • Acted as a liaison between residents and tech support teams, resolving service issues promptly.

Field Operations Manager

Bike the Greenway, LLC
05.2014 - 04.2019
  • Successfully led a team of drivers, mechanics, and field operations specialists supporting operations for 11 retail locations, a public bike share system, and a high-volume warehouse, resulting in a 15% increase in operational efficiency through diligent tracking of KPIs including bike maintenance turnaround time and bike fleet availability.
  • Managed a fleet of 16-26 ft vehicles for daily operations across two states, maintaining an impeccable safety record over four years. Contributed to a 20% reduction in operational expenses by optimizing vehicle dispatch and routing processes.

Building Operations Manager

Tower Hotel
07.2008 - 07.2018
  • Demonstrated strong operational leadership by overseeing day-to-day building operations and leading a team of associates, prioritized training and professional development to maintain best-in-class property management.
  • Consistently achieved a 98%+ resident satisfaction rate while ensuring that 95% of maintenance inquiries were addressed within a 24-hour window.
  • Spearheaded cost-saving initiatives by sourcing and negotiating contracts with suppliers, resulting in a 10% reduction in procurement costs and improved supply chain efficiency.
  • Implemented Audio-Visual (AV) solutions to enhance building functionality and tenant experiences, coordinating installation, maintenance, and upgrades to meet evolving technological needs and preferences.

Skills

  • Logistics Management
  • Smart Home Integration (eg, Control4, Savant, Lutron, Crestron)
  • Multi-Room Audio Systems (eg, Sonos, HEOS)
  • TV Mounting & Cable Management
  • Structured Cabling (Cat6, HDMI, Coaxial)
  • Network Setup & Troubleshooting (Wi-Fi, routers, switches)
  • Low-Voltage Electrical Work
  • Surveillance Camera Installation (CCTV/IP)
  • Rack Building & Equipment Configuration
  • Home Theater Installation

Professional References

Available upon request

Timeline

Technical Specialist

Osbee
07.2023 - 06.2025

Lead Concierge

432 Park Ave Condominiums
05.2019 - 06.2023

Field Operations Manager

Bike the Greenway, LLC
05.2014 - 04.2019

Building Operations Manager

Tower Hotel
07.2008 - 07.2018

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